Franchise Support Specialist (Birmingham, AL)

Franchise Support Specialist (Birmingham, AL)

The Franchise Support Specialist plays a critical role in supporting the success of franchise owners from onboarding through grand opening and beyond. This individual works closely with the Operations Manager and Onboarding Specialist to ensure franchisees and their teams are equipped with the tools, training, and guidance needed to launch and grow successfully. This is a highly hands-on role with a strong emphasis on new location openings, field training, and ongoing franchisee support. The ideal candidate thrives in a fast-paced environment, is comfortable traveling, and is passionate about developing people and driving operational excellence.

Essential Job Functions:

• Partner with the Operations Manager and Onboarding Specialist to support successful franchise launches.
• Serve as the primary launch lead during new location openings, ensuring readiness across training, operations, and compliance.
• Travel up to 50% to provide on-site support during openings.
• Co-facilitate onboarding for new franchisees and ensure readiness prior to grand opening.
• Drive structured post-onboarding follow-ups, tracking milestones and addressing gaps through grand opening.

Education and Experience:

• Bachelor's degree preferred or equivalent experience.
• 24 years of experience in operations, training, franchise support, or related fields.
• Strong communication and interpersonal skills with the ability to influence and build relationships.
• Comfortable leading meetings, training sessions, and group facilitation.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Willingness to travel up to 50%.
• Experience in franchising, multi-unit operations, or field support is a plus.

At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at View email address on click.appcast.io for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.