Court Administration Assistant

Court Administration Assistant

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively.

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Position Qualifications

• High school diploma or GED
• Two (2) years of general clerical or administrative experience OR combined education and experience qualifications

Our Preferred Candidate Has:

• Experience handling monetary transactions/cashiering, previous court or legal experience, and substantial customer service
• Bilingual in Spanish/English
• Experience with Microsoft Outlook, Microsoft Word, multi-line telephone system, and copy/fax machine

Knowledge, Skills, And Abilities:

Knowledge Of:

• Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Skill In:

• The use of computer applications including spreadsheets, databases, and word processing software.
• Written and verbal communication with others to convey information effectively
• Providing exemplary customer service

Ability To:

• Learn policies, procedures, and guidelines established by the Court
• Respond courteously to concerns of the public, attorneys, and employees
• Assist customers in high-stress and high-emotional situations with patience, empathy, and compassion
• Use effective time management skills to handle multiple tasks at one time
• Excel in a high volume and time-sensitive work environment
• Establish and maintain effective working relationships with others
• Understand both oral and written instructions
• Make sound decisions in accordance with regulations, policies, and procedures
• Work as a member of a team and independently with minimal supervision
• Multitask in a high-volume and constant interruption environment

Essential Job Tasks

• Provides customer-centric service to Protective Order Area, Customer Service Desk, and Information Desk.
• Assist internal and external customers with questions regarding a variety of processes and procedures. Assists customers in identifying applicable court forms for various court processes.
• Assists litigants in completing Protective Order paperwork using the Domestic Violence Computer Prompt System and AZPoint (Statewide Petition Portal).
• In accordance with minimum accounting standards, performs direct cash handling, including entering codes into the Cash Management System, receipting transactions, balancing cash drawer and making daily deposits.
• Uses iCIS, Domestic Violence Computer Prompt System, AZPoint, Case Center and other court software to assist customers with case information.
• Directs public to appropriate Court programs, resources, facilities and outside agencies.
• Performs general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entry.
• Train new and existing staff on Department policies, procedures, and processes.
• Arranges for interpreters and other court services as necessary.
• Review paperwork for completeness; contacts interested parties for missing information.
• Uses Outlook email and Microsoft Teams to maintain effective internal and external communication in a timely manner.

Working Conditions :

While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds.