Data Center Technician, AWS Data Center team

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! Youll play a pivotal role in maintaining the heartbeat of the worlds most innovative technology platform ensuring seamless data center operations that power millions of businesses and services worldwide.
Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
NOTE: Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities
-Performing server rack installations hardware break-fix on various components troubleshooting network issues responding to operational incidents that impact service availability and carrying out routine network server hardware and operating system repairs to contribute to the overall availability of AWS services
-Serving as a primary contact point for both internal and external stakeholders including engineers software developers vendors and contractors
-Performing on-call duties and participating in scheduled maintenance and change management activities
-Contributing to documentation and process improvement initiatives based on your analysis of operational issues
-Helping to interview train and onboard new team members
Physical Requirements:
-Lifting and moving material up to 40 pounds each
-Working in cramped and/or elevated locations
-Bending lifting stretching and reaching
-Standing and walking for up to 8 hours a day
-Ascending and descending ladders stairs and gangways safely and without limitation
-Work in an industrial environment
-Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
-This role supports data centers in various operational stages. The position may be assigned to a facility still under development which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
-Ability to travel to or commute between data center locations as needed
-Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
-Travel frequency will vary based on business needs and operational status of assigned facility
-Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life
Our Data Center Technician professionals who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
- Take ownership of technical issues brought by their customer base engaging other teams when needed to drive resolution
- Show a strong aptitude for troubleshooting and problem solving
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting
- Are biased to act in the absence of direction or support
- Improve effectiveness through process innovation
You will be required to work shift work that will include days/nights/weekends/holidays.

- 1 years of computer networking experience
- 1 years of Linux operating systems experience
- Bachelors degree in Information Technology Computer Science or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair

- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear cable management hot/cold aisle containment)
- Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NV SPARKS - 30.00 - 54.00 USD hourly

Required Experience:

IC