Administrative Clerk

Job Title: Administrative Clerk Department: Administration Location: Baltimore, Maryland Reports to: Intake Director and CEO Education & Experience: • High school diploma or equivalent required; BA/BS preferred. • 1-3 years of administrative experience, with preference for experience in mental health or substance use settings. • Strong verbal and written communication skills required. • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment. Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners. Key Responsibilities: • Answer and direct phone calls professionally; provide basic program information. • Greet clients and visitors with courtesy and professionalism. • Maintain confidentiality of sensitive client and office information. • Perform data entry, filing, document preparation, and correspondence. • Track reimbursements, office expenditures, and assist with report reconciliation. • Independently draft letters, memos, and internal communications. • Assist with intake processes and other special projects assigned by the supervisor. • Handle multiple tasks efficiently under high-stress conditions. • Communicate effectively with clients, staff, and others to resolve questions or concerns. Other Position Characteristics: • Requires constant mental alertness, attention to detail, and accuracy. • Supports overall office efficiency by assisting staff and leadership. • Friendly, compassionate, and capable of understanding client challenges. • Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification. Why PGIC: • Join a dedicated team providing meaningful services in Baltimore. • Work in a professional environment that values growth, collaboration, and client-centered care. Acknowledgement I acknowledge that I have reviewed and understand the job description for my position with PGIC. I agree to perform my duties in accordance with the responsibilities, policies, and standards outlined by the agency. Staff Name (Print): Staff Signature: Date: __________ HR (or Designee) Signature: Date: __________ PGIC