Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist to join a healthcare organization in a contract-to-permanent capacity. This role supports customer account management by addressing billing concerns, resolving payment-related questions, and providing responsive service across a high volume of daily interactions. The ideal candidate is organized, customer-focused, and comfortable balancing receivables tasks with account support responsibilities in a fast-paced environment.Responsibilities:• Respond to customer inquiries related to services, invoices, account activity, and other billing matters with professionalism and accuracy.• Manage a high volume of inbound and outbound calls each day, ensuring timely follow-up and consistent communication with customers and internal teams.• Investigate and resolve customer concerns, document account notes in the system, and take ownership of issues through completion.• Review billing records, explain invoice details, and apply incoming payments to the appropriate customer accounts.• Contact customers regarding past-due balances and support collection efforts by encouraging prompt payment.• Process account updates such as adjustments, refunds, credit card transactions, and expedited payment requests in accordance with company procedures.• Assess requests to discontinue service, attempt to preserve the customer relationship when appropriate, and complete cancellation steps when needed.• Coordinate equipment pickup following account closure and direct calls or requests to the appropriate department when additional support is required.• Scan, organize, and maintain written correspondence and account documentation for accurate recordkeeping.