Accounts Receivable Specialist

Job Description

Job Description

We are looking for an Accounts Receivable Specialist to join a healthcare organization in a contract-to-permanent capacity. This role supports customer account management by addressing billing concerns, resolving payment-related questions, and providing responsive service across a high volume of daily interactions. The ideal candidate is organized, customer-focused, and comfortable balancing receivables tasks with account support responsibilities in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries related to services, invoices, account activity, and other billing matters with professionalism and accuracy.

• Manage a high volume of inbound and outbound calls each day, ensuring timely follow-up and consistent communication with customers and internal teams.

• Investigate and resolve customer concerns, document account notes in the system, and take ownership of issues through completion.

• Review billing records, explain invoice details, and apply incoming payments to the appropriate customer accounts.

• Contact customers regarding past-due balances and support collection efforts by encouraging prompt payment.

• Process account updates such as adjustments, refunds, credit card transactions, and expedited payment requests in accordance with company procedures.

• Assess requests to discontinue service, attempt to preserve the customer relationship when appropriate, and complete cancellation steps when needed.

• Coordinate equipment pickup following account closure and direct calls or requests to the appropriate department when additional support is required.

• Scan, organize, and maintain written correspondence and account documentation for accurate recordkeeping.

• Experience or foundational knowledge in accounts receivable, billing support, or customer account resolution.
• Ability to interpret invoices, research outstanding balances, and reconcile payments against customer accounts.
• Strong verbal communication skills with the ability to manage a high volume of customer calls effectively.
• Comfortable handling sensitive customer concerns, resolving complaints, and maintaining a detail-oriented approach under pressure.
• Working knowledge of payment processing, account adjustments, and refund handling.
• Strong organizational skills with attention to detail in documentation, follow-up, and record maintenance.
• Proficiency with computer systems used for account notes, billing review, and document management.