Customer Success & Growth Lead

About SnapMagic

SnapMagic is the leading platform for electrical engineers, helping more than 1.5 million engineers design products like drones, electric vehicles, robotics systems, and VR headsets faster.

Over the past decade, we've built one of the world's largest electronics component databases and become a trusted platform across the electronics industry. Today, we're leveraging AI to transform how engineers discover, evaluate, and design with electronic components.

With strong revenue growth, proven product-market fit, and recent backing from leading Silicon Valley investors, we're entering our next phase of growth.

The Opportunity

We're looking for a Customer Success & Growth Lead to own the post sales customer journey end-to-end.

This is a highly visible role that combines customer success, account management, and operational leadership. You'll be responsible for helping customers realize value from SnapMagic, driving renewals and expansion, and building the systems and processes that allow Customer Success to scale.

You'll work directly with customers, but you'll also own the operational side of the function: improving renewal workflows, customer health tracking, onboarding processes, reporting, and playbooks.

This role is ideal for someone who enjoys both building relationships and building systems.

What You'll Do:

• Own Customer Success: Own the customer journey end-to-end, from onboarding and adoption through renewal and expansion. Ensure customers realize measurable value from our platform and develop strategies that drive long-term success.
• Relationship Management: Build and maintain strong relationships with key stakeholders across customer organizations. Serve as a trusted advisor, understanding customer goals, identifying opportunities to deliver additional value, and proactively addressing risks.
• Customer Operations & Process Support: Build and improve the systems, processes, and playbooks that power Customer Success. Develop scalable approaches to onboarding, customer health monitoring, renewals, reporting, and account planning as the company grows.
• Renewals and Expansion: Own renewal conversations and customer retention outcomes. Identify opportunities for upsell and account growth, build ROI-driven business cases, and partner with customers to expand their success with SnapMagic over time.
• Technical Support: Become an expert in SnapMagic's products and customer workflows. Help customers navigate technical challenges, diagnose issues, and drive resolution in partnership with Product and Engineering.

What We're Looking For:

• 5+ years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role, preferably in an early stage start up environment
• Experience owning renewals and customer retention metrics
• Strong commercial judgment and the ability to identify and execute expansion opportunities
• Experience managing complex customer relationships and executive stakeholders
• A customer-centric mindset and passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences.
• Operational mindset with a track record of improving processes and building scalable systems
• Comfortable working in ambiguity and solving problems independently
• Strong ability to analyze data and metrics to identify trends, track customer health, and drive insights for continuous improvement.
• High ownership and a bias toward action
• This is a hybrid position that will require in-person work days 3 days a week in our San Francisco office.

You Might Be a Good Fit If You

• Enjoy building as much as operating
• Prefer creating systems from scratch rather than working around broken ones
• Can move seamlessly between customer conversations and spreadsheet analysis
• Know when to be consultative, when to be commercial, and when to role up your sleeves and solve a problem yourself
• Thrive in small, high-accountability teams

Perks and Benefits:

At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits!

• A role at the helm of growth, with vast opportunities for impact and innovation.
• Competitive compensation packages
• Comprehensive Medical, Dental and Vision coverage + dependent coverage
• 401k plan
• Innovative Work Environment- we value innovation and encourage creative thinking
• Work life balance- flexible paid time off

The expected salary range for this role is $140K-$180K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process.