Office Administrator

Job Description

Job Description

We are a highly rated residential solar contractor, serving the greater San Diego region, located in Carlsbad, CA. We focus on customer education, collaborative system design, and quality solar installations.  We also provide service to homeowners with existing solar systems and value our reputation for excellent customer service.

We are seeking a dependable, organized, and customer-focused Office Administrator. This position is ideal for someone who enjoys helping customers, managing multiple priorities, and contributing to a team-oriented work environment. While prior experience is preferred, we are willing to train the right individual.

• Answer and manage incoming customer calls.
• Coordinate service appointments with the Service Manager.
• Communicate with customers regarding solar system monitoring alerts and production-related issues.
• Ensure timely follow-up and excellent customer service throughout the project.
• Maintain material pricing list(s).
• Distribute sales leads promptly and accurately to team members
• Maintain accurate customer records, notes, and scheduling information.
• Assist with general office administration and support daily operations.

Preferred Qualifications

• Customer service and communication skills.
• Previous administrative, office, or scheduling experience.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Microsoft Office (Outlook, Word, Excel) proficiency.
• Experience using HouseCall Pro or similar scheduling/service management software.
• Basic computer proficiency and the ability to learn new software systems.
• Strong organizational and time-management abilities.

We value team members who:

• Take ownership of their work.
• Follow through on commitments.
• Communicate professionally with customers and coworkers.
• Learn quickly and adapt to changing priorities.
• Bring a positive attitude and a willingness to help wherever needed.

What We Offer

• $20/hr starting pay.
• Flexible in-person part-time schedule, potential full-time opportunity
• Supportive, team-oriented work environment.
• Paid Holidays
• Health Insurance (F/T Employees)
• 401(k)

Experience preferred, but we are willing to train the right candidate.

If you are dependable, organized, and enjoy delivering exceptional customer service, we encourage you to apply.