Overnight Weekends Customer Service Representative - Patient Registration

Location: Ascension St. Vincent Clay Shift: ED Saturdays 6:30PM–6:30AM, Sundays 7:00PM–7:00AM Job Overview Patient Registration Customer Service Representative in Patient Registration will be the first friendly face patients meet when they check into the hospital. The role involves guiding patients through the registration process, answering questions with confidence, gathering accurate information in a fast‑paced environment, and building trust with patients during stressful moments. Key Responsibilities Help patients navigate the registration process. Answer phone calls and gather patient information quickly and accurately. Assist patients who may be ill, anxious, or confused. Navigate diverse insurance plans and coverage details (with training). Adapt to interruptions from clinical teams during urgent care situations. Build rapport and ease patient concerns in real time. Work across multiple computer systems to register patients efficiently. Day‑to‑Day Activities Work across multiple computer systems to register patients efficiently. Answer phones and gather information quickly and accurately. Assist patients who may be ill, anxious, or confused. Navigate diverse insurance plans and coverage details. Adapt to interruptions from clinical teams during urgent care situations. Build rapport and ease patient concerns in real time. Qualifications High School Diploma or GED. Strong customer service experience. Ability to pass background check, drug test, and meet vaccination requirements. Preferred: Medical or healthcare experience (but not required). Pay Range Base pay $14.50 – $18.99 per hour. EEO Statement R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. For a disability requiring reasonable accommodation, please contact View phone number on click.appcast.io for assistance. #J-18808-Ljbffr R1 RCM Holdco Inc.