Client Success Manager

Job Description Customer Success Managers for a large tech company! Must be able to work hybrid in Austin, TX. The Applicant Success Manager builds strong relationships with prospective partners, guiding them from initial interest through onboarding as active delivery partners. This role focuses on warm outreach, lead management, and high-quality applicant support to ensure a smooth and positive experience at every stage of the application funnel. Responsibilities Conduct warm outbound calls to prospective partners who have already expressed interest in the program, building rapport and deepening engagement. Manage, prioritize, and organize incoming leads to ensure timely follow‑up and consistent communication. Send application materials to interested applicants and clearly explain each step of the submission process. Serve as the primary point of contact for applicants, answering questions promptly and providing clear, helpful guidance. Support applicants through each stage of the funnel, from initial inquiry to becoming an active delivery partner. Request, collect, and track all necessary documentation required for vetting and onboarding. Collaborate closely with internal teams to confirm applicants meet all program requirements and deadlines. Use CRM and lead tracking tools to document interactions, monitor progress, and maintain accurate applicant records. Provide a customer‑first experience by proactively identifying and resolving issues that could delay or hinder onboarding. Build and nurture long‑term partnerships with small businesses in the community as part of the broader program goals. Essential Skills Minimum of 2+ years of experience in an account management, sales support, or customer success role. Proven experience in sales support, account management, customer service, or customer support environments. Experience in onboarding processes and guiding customers or partners through structured steps. Excellent verbal and written communication skills with the ability to explain processes clearly and professionally. Outstanding interpersonal skills and a customer‑first mindset focused on creating a positive applicant experience. Strong organizational skills with high attention to detail when managing multiple leads and documents. Ability to manage and prioritize multiple leads, tasks, and deadlines simultaneously in a fast‑paced setting. Comfort using CRM tools and lead tracking systems to manage pipelines and document interactions. Familiarity with Salesforce or similar CRM platforms. Additional Skills & Qualifications Prior experience in customer success, account management, or onboarding in a similar environment is a plus. Knowledge in sales or outbound calling is beneficial for engaging prospective partners. Experience working with small businesses or community‑based partners is advantageous. Demonstrated ability to collaborate effectively with cross‑functional internal teams. Comfort working in a metrics‑driven environment with lead and pipeline targets. Work Environment This is a hybrid role structured around four 10‑hour workdays per week. The standard shift pattern runs Sunday through Wednesday, offering two primary schedules: a first shift from 7:00 a.m. to 5:30 p.m. CST and a second shift from 11:00 a.m. to 9:30 p.m. CST. The position involves frequent use of CRM and lead tracking systems, as well as regular phone and online communication with applicants and small business partners. The work environment emphasizes collaboration with internal teams, relationship‑building with community businesses, and opportunities for long‑term career growth, including potential extension of the role and future movement into outbound sales positions with commission opportunities. Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $26.50 – $26.50/hr. Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a hybrid position in Austin, TX. Application Deadline This position is anticipated to close on May 31, 2026. EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Disclaimers San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use AI to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Aston Carter