Front Office Coordinator

Job Description

Job Description

Position: Front Office Coordinator
Type: Full-time
Location: OnSite, Boulder, CO
Business Hours: Monday to Friday, 9:00 AM 5:00 PM
Compensation: $19-$22 based on experience

About Us:

Boulder Longevity Institute stands at the forefront of cutting edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our directpay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare, we're creating it.

• Your most important qualification is a genuine interest in the work we are doing at Boulder Longevity Institute and a desire to contribute to the future of healthcare.
• We welcome candidates from a wide range of backgrounds, including:
• Stay-at-home parents who are ready to return to the workforce and bring valuable life, organizational, and interpersonal experience to a professional setting
• Individuals exploring a new career path and looking for meaningful, purpose-driven work
• Those interested in transitioning into healthcare, even without prior medical or clinical experience
• Experienced professionals who are not quite ready to retire and want to continue contributing in a dynamic, engaging environment
• Candidates seeking a career change and an opportunity to grow within the rapidly evolving field of longevity medicine
• People who are genuinely passionate about healthcare, wellness, client service, and helping others live healthier lives

Who Should NOT Apply to this Job

Boulder Longevity Institute is a unique entity. We are seeking a specific type of person to join our team and become part of our BLI Family. To save everyone time, you should NOT apply for this job if:

• You have no interest in helping change the future of healthcare
• You're clocking in for a few months, not building a career here
• Multitasking feels less like a challenge and more like chaos
• Being the go-to scheduling guru who keeps a fast-paced clinic calendar organized, optimized, and running smoothly isn't your idea of a good time.
• Client questions, last-minute scheduling changes, and the day-to-day coordination of a busy clinic are things you'd rather avoid than take ownership of.
• Structure and routine cramp your style, you'd rather wing it
• Documentation and process details make your eyes glaze over

If that list doesn't describe you, keep reading.

We are seeking a detail oriented and hospitality minded Front Office Coordinator to manage the daily flow of the clinic and ensure a seamless experience for both clients and providers.

Key Responsibilities

Front Desk & Client Experience

• Serve as the first and last touchpoint of the client experience, creating a warm, polished, hospitality-focused environment from arrival through departure
• Greet and check in clients with professionalism, warmth, and attention to detail
• Manage the full scheduling process, including booking, confirmations, rescheduling, and cancellations
• Oversee client flow, room assignments, and provider scheduling support to keep the clinic running smoothly and on time
• Anticipate client needs and proactively address questions, comfort, and logistical details throughout their visit
• Handle payments and front desk transactions accurately and professionally
• Keep the front office clean, organized, polished, and consistently presentation-ready

Administrative & Records

• Maintain accurate and complete client records within the EMR system
• Support client onboarding by collecting and organizing all required documentation
• Maintain organized client tracking and follow-up systems to ensure nothing falls through the cracks
• Manage OHP inventory, monitor stock levels, and maintain accurate counts
• Coordinate shipping and fulfillment, ensuring orders are processed, packed, and sent accurately and on time

Communication & Team Coordination

• Respond to client inquiries promptly with clear, helpful, and professional communication
• Recognize when conversations require clinical, consultative, or operational support and escalate appropriately
• Serve as a central point of coordination between clients, providers, and operations to ensure seamless communication and a smooth experience from check-in through checkout

Required Qualifications

• Strong experience in front desk, administrative, or client facing roles
• Genuine interest in longevity and cellular medicine, and enthusiasm for the work we do at Boulder Longevity Institute
• Excellent organizational and multitasking skills
• Strong verbal communication skills over the phone and in person
• High attention to detail, especially with scheduling and documentation
• Ability to manage a fastpaced, hightouch office environment
• Must be able to work on-site in Boulder
• Strong understanding of confidentiality and discretion, with a commitment to upholding healthca