Business Process Analyst

Operational Discovery And Automation Specialist

You'll systematically investigate how people across this company actually work, document what you find, and identify which processes are ripe for AI automation. Think of it as an ongoing operational audit: you move through every department and product suite (Courts, Pension, Tax, Records, Support, Sales, Finance, Implementation), map the workflows nobody has mapped before, and build the prioritized roadmap of automation opportunities for the company. This is a high-autonomy discovery role. You own the full cycle: find the opportunity, document the process, quantify the value, and make the case for what should change. You'll work directly with department leaders, frontline employees, and the AI team to make sure the highest-impact work gets prioritized. The best person for this role has a nose for inefficiency, can earn trust quickly across teams, and can distinguish between a process that should be automated and one that just needs to be reorganized.

What You'll Work On

• Shadow employees, conduct structured interviews, and observe workflows firsthand to identify repeated, high-value knowledge work
• Document end-to-end processes: steps, frequency, time spent, data involved, decision points, and handoffs
• Classify which steps in a process can be fully automated (AI or software), which need human-in-the-loop verification, and which should stay manual
• Quantify the value of each automation opportunity (time saved, error reduction, throughput increase) so the team can prioritize effectively
• Prioritize the backlog of automation opportunities, working with the AI team leader to sequence what gets built
• Manage intake from the automation request portal, where employees across the company submit their own ideas for AI-powered improvements
• Track adoption and impact after automations are deployed, identifying what's working and what needs adjustment
• Identify patterns across departments: if three teams have the same bottleneck, that's one reusable solution, not three custom projects