Client Experience Coordinator

Client Experience Coordinator

Join our dynamic, diverse, and innovative organization committed to making a positive impact and transforming lives!

At Community Partners of South Florida (CPSFL), we are committed to creating lasting social change for children and families facing adversity. Through our comprehensive services and solutions in Behavioral/Mental Health, Housing, and Community Services, we make a meaningful impact in the lives of those we serve. We are the trusted leader in comprehensive community development, investing in people, places, and systems to ensure thriving residents and strong communities.

At CPSFL, we prioritize continuous growth and development, offering ongoing training and exceptional professional development opportunities that empower our diverse teams. Our transparent culture values every voice, fostering long-lasting careers where employees thrive and rise to leadership roles.

Job Summary:

As our Full-Time Client Experience Coordinator. Community Partners of South Florida (CPSFL) is seeking a highly organized and professional Client Experience Coordinator to serve as the first point of contact for clients, visitors, and callers. This dual-role position involves warmly welcoming guests, managing incoming calls, and connecting individuals to the appropriate services within the agency. The Coordinator also supports the Intake Department with data entry, scheduling, referrals, and administrative tasks. The ideal candidate thrives in a fast-paced environment, delivers exceptional customer service, and maintains a positive, composed demeanor at all times.

Qualifications:

• Associate's Degree with at least 2 years of relevant experience
• OR a High School Diploma with a minimum of 3 years of relevant experience.
• AA or BA/BS preferred
• Bi-lingual preferred
• Previous experience in a similar fast-paced environment is highly desired

Key Responsibilities:

• ORGANIZATION CULTURE: Promote the mission, values and vision of Community Partners of South Florida.
• TEAM PLAYER: Work as a part of the team and be flexible.
• MULTITASK: Demonstrates skill in managing multiple tasks, including effectively navigating the telephone system and visitors to the front desk.
• OUTREACH: Act as a liaison and appropriate representative for the agency with outside social service agencies, schools, and other organizations.
• DOCUMENTATION: High attention to detail, in order to ensure the accuracy of filing, organizing documents, and inputting data into CPSFL's Electronic Medical Record (EMR) and the state Carisk system.

Why join CPSFL family?

• Apply your skills and experience to help drive community transformation.
• Collaborate with a diverse network of people.
• You will be part of a family culture that promotes trust, love, and human dignity. To us, you will not be just another number, but a member of our valued team with a voice to senior leadership.
• As a learning organization, we provide exceptional training and development opportunities.
• Our employees find long-lasting careers with CPSFL, and many managers and senior leaders have been promoted from within.

Compensation and Benefits:

• Compensation: $20/hr
• Additional Notice: This position will require a screening through the Florida Care Provider Background Screening Clearinghouse.
• Generous Paid Time Off: Our company provides an exceptional paid time off package, including ten paid holidays, a fully paid week off from Christmas to New Year, as well as the accumulation of vacation, sick, and personal time right from the beginning of your employment.
• Benefits and Benefit Bucks: At CPSFL, we value the well-being of our employees and offer a comprehensive benefits package that covers various aspects of health and welfare. We understand that every employee has unique needs, which is why we provide monthly Benefit Bucks dedicated to health benefits. With up to $185.00 per pay period (Semi-Monthly), you have the flexibility to personalize and choose the health benefits that suit you best.

• Our benefits package includes medical, dental, vision, life, and disability insurance coverage. We also offer a 403(b) retirement plan with a matching contribution of up to 5%, enabling you to save for your future.
• To support your overall well-being, we provide an Employee Assistance Program (EAP) and extend legal and financial services. Additionally, we recognize the importance of pets in your life, and thus offer pet insurance to cover their medical needs.

CPSFL fosters an environment that supports equity in race, gender, religion, diversity and inclusion at the individual, organizational and community levels in service to our mission.

We are an equal opportunity employer and a drug-free workplace.

Community Partners of South Florida