Program Manager

Program Manager – Albuquerque, NM. A role focused on leading the execution, staffing, scheduling, budgeting, and customer satisfaction of federal IT operations and modernization projects. The Program Manager serves as the primary contractor interface to government stakeholders, providing governance, risk management, and high service quality. Responsibilities Act as the primary contractor point of contact and face of the company to Government stakeholders, customers, and partner organizations. Support customer relationship management, stakeholder communication, and cross‑functional coordination with Government offices, support teams, vendors, and external partners. Govern Agile delivery using Microsoft Azure DevOps, sprint planning, backlog management, release coordination, and Government visibility into delivery performance. Manage a deliverables‑based milestone payment schedule. Manage program execution for both steady‑state operations and project‑based work, ensuring alignment with task order requirements, OIT priorities, and Government direction. Provide leadership for planning, staffing, scheduling, budgeting, resource allocation, and workforce management across a large and diverse contractor team. Oversee delivery of complex projects and programs from design and development through implementation, production, sustainment, and transition. Define requirements, implementation plans, schedules, milestones, deliverables, and lifecycle activities for program and project efforts. Monitor program risks, issues, dependencies, and performance trends and lead risk mitigation, contingency planning, and corrective actions. Conduct team assessments and evaluations and support performance management, workforce development, and continuous improvement. Ensure timely and accurate delivery of status reports, metrics, briefings, technical and management documentation, and other contractual deliverables. Ensure compliance with applicable policies, standards, SDLC requirements, change management practices, security requirements, and operational procedures. Support review of technical recommendations, modernization efforts, process improvements, staffing needs, and service delivery priorities. Promote high service availability, strong customer service, quality performance, and mission‑focused execution across all supported areas. Other duties as assigned. Qualifications Bachelor’s Degree in an Information Technology‑related field of study, or 8+ years of IT program management experience in lieu of the degree. 5+ years of project management or IT management experience. 3+ years of experience coordinating and/or supporting IT business processes. Project Management Professional (PMP) certification required. Experience with Post‑Deployment Support Services and government‑directed platform migrations. Background check. Must be able to obtain a Public Trust. Must be a US citizen. Preferred Qualifications Experience leading the modernization and enhancement of enterprise software applications with a strong focus on user‑centered design, usability, accessibility, and customer adoption. Demonstrated success driving product improvements through user research, stakeholder feedback, analytics, and continuous experience optimization. Familiarity with federal cybersecurity and compliance requirements, including NIST SP 800‑53 Rev. 5 controls and risk management practices for moderate‑impact systems. Experience managing products that handle sensitive or regulated data, with a strong understanding of privacy, security, and governance requirements. Knowledge of FedRAMP‑authorized cloud solutions and experience evaluating, implementing, or managing cloud‑based products within regulated environments. Experience integrating emerging technologies, including cloud computing, artificial intelligence, machine learning, advanced analytics, mobile platforms, and workflow automation solutions. Proven ability to develop product strategies that leverage technology innovation to improve operational efficiency, decision‑making, and business outcomes. Experience delivering enterprise integrations across multiple systems, platforms, and data sources to create seamless user experiences. Strong analytical and problem‑solving skills with experience defining KPIs, reporting frameworks, and performance metrics to measure product success. Successfully pass background and drug screening. Knowledge, Skills, and Abilities Ability to work nights, weekends, and holidays as required. Knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. Strong organizational skills with demonstrated ability to handle multiple projects and details simultaneously. Excellent communication skills (written, verbal, presentations). Excellent organization, analytical, planning, and scheduling skills. Ability to resolve highly complex problems. Self‑starter who can work with a large and diverse team of business, management, and IT individuals. Ability to obtain an IA driver’s license, which will allow operation of a government vehicle. Benefits Chenega MIOS offers a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. #J-18808-Ljbffr