Assistant Site Manager - San Francisco

Fever is seeking an Assistant Site Manager for a VR experience in San Francisco at Stonestown Galleria. The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), the ASM supports and sometimes substitutes for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimization. This is not just a supporting role — the ASM is a proactive leader who thrives in a dynamic, ever‑changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism. The right candidate is motivated, resourceful, and ready to not just elevate problems but propose solutions. They will balance day‑to‑day execution with long‑term growth initiatives, including strengthening community partnerships and contributing to our brand’s visibility within the city. Key Responsibilities Help hire, train, and schedule staff via local agency, ensuring the team feels supported and prepared. Lead shifts with energy and confidence, demonstrating excellent guest service. Encourage a culture of accountability, positivity, and continuous learning. Provide clear feedback and coaching to help the team grow. Oversee facility upkeep, keeping equipment, technology, and spaces fully operational, safe, and presentable. Troubleshoot technical and mechanical issues, escalating to vendors when necessary. Lead pre‑shift briefings and staff development initiatives to keep the team engaged and aligned with site goals. Technology Troubleshooting Train new staff members on how to launch guests into the experience. Ensure VR headsets function properly each morning and are ready for guests. Master the guest registration process, VR headset explanations, onboarding routine, starting sessions, and combining groups of guests. Maintain the technology’s health — cleaning regimens, charging protocol, and software updates. Guest & Client Experience Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically. Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds. Model excellent service and engagement, maintaining strong relationships with community partners, suppliers, and corporate stakeholders. Stay up‑to‑date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs. Administrative, Reporting and Accounting Responsibilities Assist with budgeting, payroll auditing, and expense management to maintain financial health of the site. Manage box office operations, retail sales, inventory control, and retail stock management. Handle administrative duties including invoice processing, meeting documentation, and progress reporting. Contribute to brainstorming and strategy sessions, actively participating in meetings and offering ideas to enhance efficiency and guest experience. Build the brand’s presence in the city through private events, partnerships, and outreach initiatives. Debrief with the Site Manager to track KPIs on‑site. Skills & Requirements 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry. Understanding of budgeting and expense control in retail operations. Leadership and management skills with strong oral and written communication. Excellent planning and organizational skills; able to manage multiple priorities simultaneously. Friendly, energetic, and enthusiastic personality. Comfortable with technology and basic troubleshooting. Ability to problem‑solve and think quickly on your feet. Physical ability to stand for extended periods; moderate level of physical stamina required. Reliable transportation and punctuality for scheduled shifts. Flexible schedule, including evenings, weekends, and holidays. Proficiency in GoogleSuite. Strong commitment to equity, diversity, inclusion, and accessibility; dedicated to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class, and immigrant status. It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc.). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs. Past roles working in production and/or events — such as managing a pop‑up event, amusement attraction, themepark, or exhibition — are a plus. Salary: $70,0000 plus benefits and performance‑based compensation. Fever is committed to creating an inclusive and diverse workplace where every background and idea counts. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process, please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here: Fever – Candidate Privacy Notice. #J-18808-Ljbffr