Guest Experience Specialist
$16.5 - $17 per hourMarriott
Additional Information Open availability preferred, Flexible Shift
Job Number 26093172
Job Category Rooms & Guest Services Operations
Location 2559 Riva Rd, Annapolis, Maryland, United States, 21401 VIEW ON MAP (
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: $16.50-$17.00 per hour
Tip Eligible: Y
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
- ...Marriott Hotels - 2559 Riva Road - Responsibilities: Deliver a wide range of services that guide guests through their entire stay; Take ownership of the guest experience in the main areas of the hotel with a guest-first mindset; Process operational needs, address guest...SuggestedLocal area
Marriott
Annapolis, MD4 days ago - lululemon seeks an Educator to deliver world-class guest experience in our Annapolis store. You will engage guests, share product education, and authentically communicate our community and culture while upholding store standards. You will contribute to a respectful, inclusive...SuggestedFlexible hours
- ...Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor: Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized...SuggestedTemporary work
Splash In
Annapolis, MD3 days ago $18.5 per hour
...way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can... ...on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. Responsible for leading...SuggestedHourly payLocal areaFlexible hoursNight shiftWeekend workAfternoon shift$18 per hour
Public Storage is the self-storage leader hiring now. Earn $18.00 per hour with flexible and full-time schedules between 9:30am and 6pm, weekends until 5pm. Property Managers work at multiple locations, assess customer storage needs, and sell packing supplies. Daily inspections...SuggestedHourly payFull timeFlexible hoursWeekend work$75k - $85k
...go-to-market strategy Grow over time into an account owner with responsibility for renewals and expansion About You 1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption Comfort initiating...Work at officeRemote workFlexible hoursLeadership Directories, Inc.
Annapolis, MD20 hours ago$172k - $287k
...company where your contributions make a real impact, because we know someone’s health is in our hands. Role Summary The Customer Experience Director plays a critical role in ensuring Lantheus products are available to purchasing customers and patients. This role is responsible...Local areaRemote workWeekend work- ...ability to direct and manage your time and effort Comfortable working as part of an energetic team that supports all its members Experience in sales – especially experience in growing business Capable of working with customers as partners Desire for growth – great...Flexible hours
Global Wines Maryland
Annapolis, MD8 days ago - Lantheus is seeking a Customer Experience Director to oversee order, supply, and capacity communications across the Mid-Atlantic region, ensuring product availability for hospitals and clinics. You will coordinate with Market Access, Medical, and Logistics to improve the...
- ...guiding them from onboarding through production operations. The role requires a DoD-level security clearance or higher, a bachelor’s degree, and 5+ years of relevant experience in enterprise IT customer support. #J-18808-Ljbffr General Dynamics Information Technology
- Position Summary As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service. Company: ...Remote workWork from home
Careers In Travel | Destination Planners
Annapolis, MD4 days ago - Petersons1 is hiring for positions based at the LaVale Dairy Queen in Maryland. We're looking for positive, energetic employees who excel in customer service and thrive in a fast-paced team environment. Responsibilities include running the register, making ice cream, and...
$67.9k - $180k
...high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This... ...Technology, Computer Science, or related field (or equivalent experience). ~7+ years of experience in IT support or service desk...Contract workWork at officeASM Research, An Accenture Federal Services Company
Annapolis, MD2 days ago- ...optimize educational interchange, and share market insights to advance brand strategy. The goal is to create a positive Thought Leader experience that differentiates Jazz Pharmaceuticals from peers in the Epilepsy and Movement Disorders field. This is a field‑based position...Remote jobContract workWork at officeHome office
$55k - $70k
...treated well. There is one McGarvey's. Working here is not like working anywhere else. The Role This job is about the guest experience from the moment somebody walks through the front door. You own the room. You greet people, you time the seating, you keep the...Local areaShift workNight shiftWeekend workMcGarvey's Saloon
Annapolis, MD16 days ago- ...support as necessary for customer changes within the ICAM production solution Advocate for the customer to help ensure a positive experience Help clients take full advantage of program offerings and maximize business growth opportunities Establish, manage, and sustain...Work at officeWork from homeFlexible hours
- ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Annapolis, MD20 hours ago - Howard University’s Office of Campus Life seeks an energetic professional to support student organizations, events, and leadership development. You will guide organizations, manage registrations, plan activities, and help allocate funding while ensuring compliance with...Work at office
Howard University
Annapolis, MD12 hours ago $50.44k - $88.44k
...Perform other duties as assigned Minimum Qualifications High School Diploma/ GED required. Minimum of five (5) years of related experience, including three (3) years of supervisory experience. Must have a valid Driver’s License. Additional education may substitute...Full timeFor contractorsWork at officeMonday to Friday- Staffmark Group is seeking an Enterprise Client Success professional for our Enterprise Delivery team. The role serves as the local liaison between Staffmark Group and national account clients, aligning strategic goals with day-to-day operations to ensure service delivery...Local area
$160k - $190k
...We are committed to assembling a world-class team of exceptional problem solvers, combining expert engineering talent with deep experience in National Security. We build AI for the most important problem in defense: making sure the force is ready to fight. Our software...Full timeWork at officeImmediate startWork from homeWorldwideSitreps 2 Steercos
Annapolis, MD2 days ago- ...performance by recruiting and training staff, while ensuring exceptional customer service. Ideal candidates have 3-5 years of sales experience and a desire for growth in a dynamic environment. Competitive compensation package includes *Employee Stock Ownership Program*...
- ...SUPERVISORY RESPONSIBILITIES: ~ Primary focus of daily guest and staff relations along with closing the restaurant ESSENTIAL... ...to the Company on ways to improve as needed EDUCATION AND EXPERIENCE: Should be able to properly execute and demonstrate all...Hourly payNight shift
Atlas Restaurant Group
Annapolis, MD9 hours ago - American Airlines in Annapolis, MD is seeking a Customer Service Coordinator to support passengers and freight operations. The role involves assisting with check-in, managing cargo status, and ensuring compliance with travel regulations while delivering courteous service...Hourly payShift work
- Ryder System, Inc. is hiring a Customer Logistics Manager in Port Deposit, MD. The role leads day-to-day operations, supervises staff, and drives attainment of daily goals within supply chain solutions. The position offers an exempt salary with benefits including health...Flexible hours
- ...driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are...Contract work
Immersion Consulting
Annapolis, MD20 hours ago - JoVE, a world‑leading provider of video solutions for scientific research and education, is hiring remote sales professionals in the United States. You will own the full sales cycle, prospect to close, and drive adoption in universities and colleges. The role emphasizes...Remote work
JoVE
Annapolis, MD20 hours ago $110k
...Skills/Education ~ Bachelor's degree in business administration, marketing, or a related field preferred. ~3-5 years of sales experience in the sports/broadcast industry or a related field. ~ Strong understanding of technical specifications, features, and use...Base plus commissionWork at officeRemote workFlexible hoursFUJIFILM Corporation
Annapolis, MD20 hours ago- ...continuous improvement of the Contact Center operation. This position oversees daily service delivery, workforce management, customer experience, and employee development while ensuring compliance with contractual Service Level Agreements (SLAs), organizational policies,...Work at office
A&T Systems
Annapolis, MD1 day ago $77.55k - $133.1k
...businesses operate and the priorities that drive C‑level decisions. Preferred Qualifications Average of 5‑7 years of full‑cycle sales experience, with at least 3 years in the field. Experience selling to the C‑suite. Ability to build and deliver presentations to a wide...RTL2 Fernsehen GmbH & Co. KG
Annapolis, MD20 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Specialist. Be the first to apply!
