Technology Director: Marketing & Loyalty

Role Description

The Technology Director is responsible for collaborating across the enterprise to plan for and achieve goals of the associated domain or portfolio segment, supporting the enterprise roadmap, delivering technical and functional partner satisfaction, and driving action that helps the enterprise meet customer needs. Directors are responsible for guiding others in execution and professional development.

As a Technology Director, you will:

• Work closely with functional and technical leaders to plan for and execute enabling technology solutions.
• Understand the business holistically and drive strategic alignment across teams.
• Focus on outcomes; think through, document, and communicate value propositions and concrete metrics for success.
• Attract, retain, motivate, coach, and mentor top talent.

Key Responsibilities

• 40% Strategy & Planning:
  • Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs.
  • Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner.
  • Inform and drive strategic alignment and partnerships with functional and technical peers and leaders.
  • Connect the dots across multiple levels and related functions to understand the business holistically.
  • Evaluate research and market analysis, meet with third-party vendors, and maintain knowledge of industry innovations and technology platforms to inform strategy.
  • Establish and nurture strategic vendor relationships; influence vendors to align to domain, portfolio, and enterprise strategic objectives.
  • Drive growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action.
• 40% Delivery & Execution:
  • Define and communicate value propositions, success metrics, and outcomes.
  • Document, review, and ensure that all quality and change control standards are met.
  • Develop, plan, and implement sustainable, repeatable, and reliable processes; oversee process improvement.
  • Drive operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs.
  • Understand and articulate the value creation and business proposition to teams and functional partners.
• 20% People:
  • Provide leadership, mentoring, and coaching to direct reports.
  • Manage and coordinate strategic direction for staff.
  • Attract, retain, develop, and motivate top talent.
  • Conduct annual and mid-year reviews, reviewing individual development plans and providing performance feedback.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 8-10 years of relevant work experience.
• Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company.
• Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes.
• Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment.
• Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization.
• Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships.
• Proficient in managing and developing direct reports with their own span of control.
• Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives.

Requirements

• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• Minimum of 8 years of work experience.

Benefits

• Typically requires overnight travel 5% to 20% of the time.
• Most of the time is spent sitting in a comfortable position with frequent opportunities to move about.
• Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.

Competencies

• Attracts Top Talent
• Builds Effective Teams
• Business Insight
• Collaborates
• Courage
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Develops Talent
• Drives Engagement
• Drives Results
• Drives Vision and Purpose
• Financial Acumen
• Organizational Savvy
• Persuades
• Plans and Aligns
• Situational Adaptability
• Strategic Mindset
• Tech Savvy