REVER-Pharmacy Technician

Job Description

Job Description

Job Title: Pharmacy Technician – Call Center Support Job Description

This role provides high-quality telephone-based support to patients and customers by handling non-clinical inquiries related to prescription status, financial information, medication delivery scheduling, and insurance verification. The pharmacy technician ensures accurate documentation in the management information system, supports safe and timely prescription fulfillment, and collaborates closely with clinical teams to deliver an excellent patient experience in a hybrid work environment.

Responsibilities

• Serve as the primary resource for inbound telephone calls to minimize workflow interruptions related to non-clinical customer inquiries, including general prescription status and financial information.
• Handle both inbound and outbound calls to schedule medication deliveries and process payments so that accurate information is captured in patient profiles and prescriptions can be shipped in a timely manner.
• Respond directly to customer inquiries when appropriate and route calls to the appropriate staff or department to ensure prompt issue resolution and high customer satisfaction.
• Update concise and accurate progress notes in the management information system so that other team members can quickly assess the status of referrals and patient interactions.
• Use management information systems to provide customer service, including answering questions about refill needs, providing status updates on pending or shipped prescriptions, verifying insurance information, and providing copies of invoices upon request.
• Address patient questions and concerns during refill scheduling and transfer calls to clinical team members, including pharmacists and nurses, when clinical input or intervention is required.
• Identify and promptly report adverse events and product complaints to clinicians to support patient safety and regulatory compliance.
• Collaborate with colleagues across teams and programs, adapting to specific workflow requirements while maintaining consistent service quality.
• Perform other related duties as assigned, which may vary slightly depending on the specific team or program needs.

Essential Skills

• Preferred registration as a Pharmacy Technician in the state of North Carolina.
• Experience working in a call center or high-volume telephone-based customer service environment.
• Ability to work effectively with management information systems to document interactions and access patient and prescription data.
• Proficiency with Microsoft applications, including basic office productivity tools.
• Excellent verbal and written communication skills with a clear, professional telephone manner.
• Demonstrated ability to show empathy and compassion when speaking with patients and caregivers.
• Strong attention to detail and accuracy when documenting information, scheduling deliveries, and verifying insurance and payment details.
• Customer service experience, preferably in a healthcare, pharmacy, or medical office setting.
• Familiarity with medical terminology and medical office processes (preferred).
• Pharmacy experience in a retail, specialty, or related setting.
• Exposure to or understanding of medical claims processes (a plus, but not required).

Additional Skills & Qualifications

• Registered Pharmacy Technician credential in North Carolina is strongly preferred.
• Experience in a medical office or healthcare environment with knowledge of medical terminology is desirable.
• Prior experience with medical claims processing is considered a plus.
• Comfort working in a structured call center environment with performance metrics and quality standards.
• Ability to collaborate with clinical staff, including pharmacists and nurses, and to recognize when clinical escalation is necessary.
• Strong organizational skills and the ability to manage multiple tasks and calls in a fast-paced environment.
• Capacity to learn and adapt to different team or program requirements as workflows evolve.

Work Environment

This position operates in a hybrid work environment based in Cary, North Carolina. Training is conducted fully onsite, Monday through Friday from 9:00 a.m. to 5:30 p.m. for approximately 12 weeks. After successful completion of training and consistent achievement of performance metrics, the schedule transitions to a permanent shift of Monday through Friday, 11:30 a.m. to 8:00 p.m. Eastern Time. At that point, the role typically follows a hybrid model with two days per week in the office and three days working from home. The work is primarily call center–based, using management information systems, telephony tools, and Microsoft applications to handle inbound and outbound calls, document patient interactions, and coordinate prescription deliveries. The environment emphasizes accuracy, patient safety, and empathetic customer service, with a professional office setting during onsite days and a structured remote setup on work-from-home days.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Sep 22, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.