BIT Program Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… The BIT Program Manager will apply knowledge & analytic skills to support multiple IT applications to identify customer business requirements. Capture, analyze, and communicate timely, accurate, & actionable tasks to drive complex findings/business needs through resolution. In this position you’ll effectively translate business needs & requirements into an efficient process, data flow, and system integrations flow to steer discussions with stakeholders through resolution. You’ll work in a team to drive application product portfolio to deliver solutions for the entire US cross-functional business teams. Key Accountabilities: Manage US NetOPS Clearance & Gateway portfolio Deliver multiple large programs simultaneously using Waterfall or Agile program management methodologies Manage programs requiring coordination and communication with customers, Global, Region and Country groups Implement program management processes to provide product roadmap, change management, program status/updates and communications to all program stakeholders Create business justification presentations to stakeholders and management Provide impact assessment, collaborate on technical design and solutions with relevant parties, manage build/acceptance test stages from initial to deployment/transition to support Skills/Qualifications: BS/BA in related disciple and 5 years of experience in related field of MSMA Ability to lead and drive large programs across different business groups of stakeholders Technical knowledge of DHL Express Global application portfolio Experience Professional contributor with responsibility for an advanced area of work in professional IT fields Professional certification PMP/Prince2/Scrum Master is preferred Project Management experience a must Experience in writing business & technical documents Clear and concise program status communication to all stakeholders Proactive risks and issues management to avoid impact to programs Manage hardware and software vendors Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include: Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here:  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job SummaryJob number: AV-376763Date posted : 2026-09-22