ADMINISTRATIVE ASSISTANT II

Administrative Assistant II - 79000884

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This position is a part of the administrative assistant team and is responsible for the administrative functions in the office. Your specific responsibilities include:

• Opening and processing incoming complaints and sending acknowledgement letters to the public.
• Answering and routing telephone calls and coordinating reception duties, including greeting visitors to the office.
• Processing incoming and outgoing mail and packages.
• Monitoring supplies and being responsible for all aspects of purchasing and vendor contact, including repairs and maintenance.
• Coordinating and completing public records requests.
• Reviewing consumer complaints routed in the Department's Document Imaging System, open compliance cases in the Department's Licensing System, and assigning complaints to the appropriate staff members.
• Keeping track of walk-ins and ensuring they are properly entered into Versa.
• Assisting with hiring packages for new staff members including scheduling interviews and work samples, collecting documents from the applicants, compiling documents and information for the hiring package, and forwarding documents to the Division HR Liaison.
• Arranging travel schedules and reservations, maintaining the calendar(s), and coordinating meetings for the FEA and IS teams.

Knowledge, Skills, and Abilities:

• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively with members within and outside of the organization.
• Good writing and reading comprehension.
• Customer service oriented.
• Good with time management and coordination.
• Ability to establish and maintain effective working relationships with others.
• Ability to prepare correspondence and administrative reports.
• Proficient in the use of technology including software, hardware, and data systems.
• Knowledge and the ability to apply Florida Statutes, rules, and procedures for licensing of professionals.

Minimum Requirements: Two (2) years of relevant experience in customer service and administrative functions.

The Benefits of Working for the State of Florida:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage (i.e. individual and family coverage).
• $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University.

Location: TAMPA, FL, US, 33602