Business Process Analyst / Process Architect
Rootshell Inc
Business Process Analyst / Process Architect Salesforce Revenue Cloud Order Orchestration
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking a Business Process Analyst / Process Architect for one of our clients.
Locations: Redwood City, California / Dallas, TX - Hybrid
Locals Preferred
Job Description:
Business Process Architecture & Transformation
- Lead enterprise-wide B2B transformation initiatives focused on Quote-to-Cash (QTC), Order-to-Cash (O2C), and Revenue Operations.
- Analyze current-state business processes and define future-state scalable process architectures.
- Design optimized workflows for order capture, fulfillment, orchestration, amendments, renewals, and billing.
- Collaborate with business stakeholders to standardize and streamline operational processes across sales, finance, operations, and customer success.
- Identify process gaps, bottlenecks, and automation opportunities.
Salesforce Revenue Cloud & Order Orchestration
- Drive functional design and implementation of Salesforce Revenue Cloud solutions.
- Define orchestration flows for complex B2B product ordering and fulfillment scenarios.
- Work with Salesforce architects and development teams to configure:
- Product Catalogs
- Pricing & CPQ workflows
- Order Management processes
- Contract lifecycle management
- Subscription and recurring revenue models
- Order orchestration and fulfillment logic
- Support integration design between Salesforce Revenue Cloud and ERP, billing, fulfillment, and CRM systems.
- Ensure end-to-end process traceability across quoting, ordering, invoicing, provisioning, and renewals.
Process Modeling & Documentation
- Create detailed business process maps, swimlane diagrams, SOPs, and workflow documentation.
- Develop business capability models and operational process frameworks.
- Define business rules, exception handling, SLAs, and governance standards.
- Translate business requirements into functional specifications and user stories.
Stakeholder & Program Collaboration
- Facilitate workshops with business and technical stakeholders to gather requirements and validate process designs.
- Collaborate with Product Owners, Solution Architects, Salesforce teams, QA, and PMO organizations.
- Participate in Agile ceremonies, backlog refinement, sprint planning, and release activities.
- Support organizational change management and business adoption initiatives.
With regards,
Naveen | Sr. Talent Acquisition
Rootshell Enterprise Technologies Inc.
Rootshell IncVacancy posted 3 days ago
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