Client Relations Specialist/Receptionist

Job Description

Job Description

We are seeking someone who is enthusiastic, self-motivation with high ethical standards to fill our open Client Relations Specialtist position.  You will be the first impression of our practice. This position is full time; 4 / 10 hour days.  

The ideal candidate will possess strong organizational skills, exhibit excellent telephone and in-person client service and communication skills. They will be a multi-tasker who is comfortalbe working in a fast-paced environment, they remain calm under pressure and work collaboratively with others in a team-oriented environment.
Excellent computer skills are a must as we work in a paperless environment. Candidates must have compassion for animals and their owners. Prior experience in veterinary medicine is required. 

1. Provide excellent customer service by greeting clients, answering questions, and processing incoming patients.
2. Answering phone calls including scheduling appointments and taking messages for doctors and staff.
3. Entering client and patient data into EMR system.
4. Generating invoices, and entering payments into EMR system.
5. Managing the retrieval and storage of patients medical records.
6. Make reminder calls confirming client appointments.
7. Maintain the cleanliness of waiting and exam rooms.
8. Other duties as assigned.