Administrative Assistant

Administrative Assistant

We are seeking a dependable and organized Branch Office Support professional to assist the Branch Office and Branch Manager. This position provides a combination of front-office customer service, administrative support, patient scheduling, documentation, and equipment-related duties in a healthcare environment.

Key Responsibilities

• Provide reception services and serve as the first point of contact for patients and visitors by phone and in person.
• Work with the Sales team to complete required patient documentation.
• Assist with patient intakes and review ACIS screens to support customers.
• Confirm patient delivery appointments and complete post-delivery work order confirmation and data entry.
• Assist with scheduling and coordination of Positive Airway Pressure (PAP) classes, including preparing paperwork and instructions.
• Perform downloads from respiratory recording devices such as apnea monitors, oximeters, and CPAP devices as directed.
• Perform functional testing of certain respiratory equipment as required.
• Support the overnight oximetry program.
• Handle requests for audits and documentation.
• Collect billing and credit card information when needed.
• Scan, file, fax, and maintain patient records.
• Assist with warehouse and patient equipment preparation, including equipment setup and returns.
• Explain paperwork, insurance information, and out-of-pocket expenses to patients.
• Process payments and assist with daily receivables reconciliation.
• Make outbound customer satisfaction calls to patients and referral sources.
• Order office supplies and inventory as needed.
• Perform other duties and administrative tasks as assigned.

Qualifications

• High school diploma or GED required
• 2+ years of office-related experience
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Comfortable working with computers and entering data accurately
• Ability to handle confidential patient and billing information professionally
• Healthcare, medical office, or DME experience is a plus

Why Consider This Opportunity?

• $21.50/hour
• Consistent MondayFriday, 8:30 AM5:00 PM schedule
• Healthcare-focused office environment
• Opportunity to gain experience supporting patients and branch operations
• Variety of administrative, customer service, and equipment-support responsibilities