Tier 3 Customer Escalations Specialist
Kikoff
Kikoff, a profitable fintech powering financial security, is hiring a Tier 3 Customer Support Specialist in Phoenix. You will own the most complex escalations, working at the intersection of customer empathy and operational excellence, handling cases beyond Tier 1/2 and guiding improvements across our processes. This role emphasizes QA, root-cause analysis, and mentoring Tier 1/2 agents, with 2–5 years in customer support and familiarity with Zendesk. It is an onsite role in Arizona. #J-18808-Ljbffr Kikoff
Vacancy posted 3 days ago
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