Office Assistant

Job Description

Job Description We are looking for a dependable Office Assistant to support daily operations at a detail-oriented testing site in New York, New York. This Long-term Contract position is ideal for someone who enjoys a structured environment, delivers excellent in-person service, and can adapt to a variable schedule that may include Saturdays and occasional evening hours. The person in this role will help create a secure, organized, and welcoming experience for test takers while supporting administrative and front-desk activities.

Responsibilities:
• Welcome test takers upon arrival, confirm identification, and guide them through the check-in process with efficiency and courtesy.
• Carry out security screening procedures, including the use of handheld screening devices and other required verification steps.
• Observe candidates throughout the testing session to protect exam integrity and respond promptly to concerns or irregular situations.
• Maintain strict control of testing materials, equipment, and room conditions to ensure a secure and compliant environment at all times.
• Document incidents clearly and escalate issues when needed to support policy compliance and timely resolution.
• Provide front-desk and clerical support such as answering inbound calls, scanning documents, and completing routine administrative tasks.
• Assist with basic handling of office or testing equipment, including packing, unpacking, and moving materials as needed for site operations.
• Support a fair and comfortable candidate experience by giving clear instructions, escorting individuals to and from testing areas, and addressing questions appropriately.• High school diploma or equivalent required; additional college coursework or education is a plus.
• At least one year of face-to-face customer service experience in environments such as retail, hospitality, food service, or similar settings.
• Ability to communicate clearly and professionally with visitors, candidates, and team members in both verbal and written formats.
• Comfortable using Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based systems.
• Able to manage multiple tasks efficiently while maintaining accuracy, attention to detail, and confidentiality.
• Must be able to lift up to 40 pounds, bend and stoop as needed, and move through testing and office spaces safely.
• Capable of remaining seated or standing for extended periods and conducting regular walkthroughs of the testing room during exam sessions.
• Visual ability to monitor computer screens and camera displays effectively while overseeing the testing environment.