Customer Service Representative

Customer Service Representative

We are hiring a Customer Service Representative. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.

Location: Penningtone, NJ 08534 Work Arrangement: Hybrid (4 day onsite in a week) Client Industry: Banking/Finance Duration: 12 Months Contract [Possibility for FTE Conversion] Schedule: Monday to Friday, 8 AM – 5 PM EST

Key Responsibilities

• Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk.
• Partnering with our regional and international partners to deliver best in class client care.

What We're Looking For

• Bachelor's degree in Finance, Business, Economics, Accounting, or a related field.
• Strong Excel skills, including data analysis, filtering, sorting, lookups, and reconciliation.
• Strong written and verbal communication skills, with the ability to interact professionally with clients, counterparties, and internal teams.
• Strong attention to detail and ability to accurately process large volumes of operational data and transactions.
• Ability to manage daily queues, exceptions, competing priorities, and time-sensitive operational activities.
• Strong problem-solving and analytical skills with the ability to investigate discrepancies and clearly communicate issues.
• Understanding of compliance, governance, and operational controls within a financial services environment.
• Ability to learn new financial products, processes, systems, and procedures quickly.

Compensation Hourly Rate: $18 – $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.