Representative, Customer Service and Support (1st Shift) - City of Industry CA

Representative, Customer Service and Support (1st Shift) - City of Industry CA City of Industry, CA, United States (On-site) Responsibilities Operational Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level where necessary. Support Vendor Logistics Program to secure new businesses and deepen relationships with current customers for selected staff. Stakeholders Management Provide excellent customer service at all times and address customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure their orders are fulfilled to satisfaction and expectations are met. Continuously identify service gaps, give recommendations, and implement solutions to enhance customer satisfaction. Develop and maintain strong relationships with customers to promote repeating business and loyalty. Work collaboratively with cross‑functional teams to achieve common goals and objectives. Communicate effectively with internal and external stakeholders to ensure customer orders are fulfilled efficiently and accurately. Maintain and build strong relationships with vendors and suppliers. Insights and Reporting Generate and analyze reports on order fulfillment metrics and identify areas for improvement. Identify areas for process improvement and provide suggestions. Work with Supervisor/Manager to execute initiatives that improve efficiency. Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately. Qualifications Experience Minimum 3 years of relevant work experience. Managerial Experience: Not applicable. Hourly wage: $21.50. Work Schedule: Mon‑Fri 6:00 am – 2:45 pm. Benefits PTO 6 days sick time 8 paid holidays 1 paid "Personal Holiday" Company Bonus Plan 401(K) SAVE Plan Annual Fixed ContributionMedical, Dental, Vision, and Life & Disability coverage Voluntary Benefits Accident/Critical Illness/Hospital Indemnity Benefits Tuition reimbursement and student loan assistance Employee Assistance Program (EAP) Health Savings Account (HSA) with employer funding and wellness incentives Flexible Spending Account (FSA) Employee Referral Program EEO Statement The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally‑protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally‑protected status. #J-18808-Ljbffr APL Logistics