Cross-Functional Administrative Specialist

Job Description

Job Description

Cross-Functional Administrative Specialist (Accounts Payable • Reception • Social Media)

Why We Exist

At our core, we believe in meeting people in their time of need so they can focus on what matters.

When disaster strikes, whether from water, fire, storm, or unexpected damage, our customers are often overwhelmed and uncertain about what comes next. Our job is to bring clarity, confidence, and craftsmanship into chaotic moments.

We don’t just restore properties, we restore peace of mind. And that starts with the people on our team.

We live our values every day:

Always Growing — We pursue knowledge, sharpen our skills, and continuously improve.

Do the Right Thing — We act with integrity, even when no one is watching.

No Jerks — We treat teammates, customers, and partners with respect. Culture matters.

Pride in Everything — From communication to craftsmanship, we take ownership of our work.

If those values resonate with you, you'll fit right in.

About the Role

We're looking for a highly organized, positive, and adaptable Cross-Functional Administrative Specialist to serve as the heartbeat of our office.

This role combines Accounts Payable, Front Desk Reception, and Social Media Management , making it ideal for someone who enjoys variety, loves staying organized, and takes pride in creating exceptional experiences for both customers and teammates.

Every day is different. One moment you'll be greeting customers, the next you'll be processing invoices, coordinating vendors, or sharing photos of completed restoration projects on social media. If you're someone who enjoys wearing multiple hats while helping a team operate at a high level, we'd love to meet you.

What You'll DoAccounts Payable & Administrative Support

• Process vendor invoices accurately and on time
• Enter receipts and invoices into system
• Maintain organized financial records and documentation
• Communicate with vendors regarding invoices and payment questions
• Assist with expense tracking and office purchasing
• Support accounting and management with administrative tasks

Reception & Customer Experience

• Welcome customers, vendors, and visitors with professionalism and warmth
• Answer incoming phone calls and direct inquiries appropriately
• Coordinate incoming and outgoing mail and deliveries
• Maintain an organized, welcoming front office
• Assist customers with questions and connect them with the appropriate team member
• Support office coordination as needed

Social Media & Brand Support

• Capture photos and videos of completed projects, team events, and company activities
• Create engaging social media content aligned with our brand
• Schedule and publish posts across company platforms
• Monitor comments and messages, responding or routing inquiries appropriately
• Help showcase our culture, community involvement, and restoration success stories
• Work with leadership to promote recruiting, customer education, and company updates

Office Coordination

• Help keep daily office operations running smoothly
• Support multiple departments as priorities shift
• Assist with special projects and company events
• Look for opportunities to improve processes and organization

What Success Looks Like in This Role

• Vendors are paid accurately and on time.
• Customers and visitors feel welcomed from the moment they contact our office.
• The office stays organized, efficient, and running smoothly.
• Our social media consistently reflects the quality of our work and our company culture.
• Team members know they can rely on you for support and follow-through.
• Details don't fall through the cracks because you're proactive, organized, and dependable.

What We're Looking For

We're looking for someone who is:

• Highly organized with strong attention to detail
• Friendly, professional, and customer-focused
• Comfortable multitasking and managing competing priorities
• Confident using computers and learning new software
• An excellent written and verbal communicator
• Self-motivated and able to work independently
• Positive, adaptable, and eager to learn
• Passionate about helping build a strong company culture

Preferred Qualifications

• Experience with Accounts Payable or bookkeeping
• Previous receptionist, office administration, or customer service experience
• Experience creating content for Facebook, Instagram, LinkedIn, or other social media platforms
• Familiarity with Google Workspace
• Experience in construction, restoration, or service industries is helpful but not required

Why You'll Want to Work Here

We believe great work starts with great people and great culture.

You'll be part of a team that:

• Supports your professional growth (Always Growing)
• Makes decisions based on integrity (Do the Right Thing)
• Values respect and teamwork (No Jerks)
• Takes pride in delivering exceptional results (Pride in Everything)

We offer:

• Competitive pay based on experience
• 401K with match
• Insurance Benefits
• Opportunities for advancement
• Ongoing training and professional development
• A collaborative, values-driven workplace
• Variety in your day with opportunities to learn multiple areas of the business
• The chance to make a meaningful impact on both our customers and our team