Admissions Counselor

Job Summary Under general supervision of the Associate Director of Admissions & Credit Evaluation and Admissions Counselor, this position provides student-centered counseling and guidance to prospective applicants and their families, and serves as a liaison to external partners, including high school and community college counselors. The incumbent delivers in-person services and communicates accurate information regarding established admissions policies and procedures, supports the evaluation of applications, appeals, and supporting documentation to ensure consistent application of admissions criteria, and provides services that are equitable, inclusive, and culturally sensitive. Key Responsibilities Assist in providing in-depth counseling to applicants and their families. Provide accurate and timely information to High School/Community College counselors and members of the general public regarding established admissions policies and procedures. Review applications for admission, demonstrating knowledge and application of system-wide and CSULB policy regarding admissions. Support the coordination, review, and maintenance of Admissions communications including direct emails to students/response to tickets, and communication audits to ensure accuracy, consistency, and effectiveness. Participate in the development of communication tools utilizing CRM platform Slate. Review and provide feedback to update Admissions web content, chatbot, meeting/conference materials, and presentations. Knowledge, Skills, and Abilities Strong interpersonal communication skills, including but not limited to in-person, email, phone, group counseling, and presentations; skill to effectively communicate in writing and prepare written and presentation materials for various audiences; experience in writing, editing, and proofreading copy to produce standard digital business communications; ability to interpret and apply Admissions and academic policies and procedures; ability to develop and maintain strong, positive, and productive relationships with peers, applicants, parents, high school and community college counselors, and the broader community; demonstrated knowledge of word processing, graphic and web design software packages; demonstrated ability to appropriately handle sensitive and confidential information; demonstrated ability to conduct presentations to groups of varying sizes; knowledge of online student information systems (PeopleSoft preferred) and CRM platforms such as Slate; treat all customers with dignity and respect, empathy, fairness, and professionalism; ask questions to clarify customer priorities and needs; ensure operational integrity and continuity by maintaining detailed descriptions of responsibilities; ensure quality, usability, and integrity of system data by working within approved processes and testing procedures; commit and constructively support team goals; communicate with an ethnically and culturally diverse campus community; follow all university policies, procedures, and guidelines including safety, civility, information security, and non-discrimination policies and procedures; contribute to a positive university experience for each student and assist in achieving the university's commitment to a vision of excellence. Education and Experience Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a related field. Department Enrollment Services - Admissions Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the end date. Classification Student Services Professional IB Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $4,482 - $4,650 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,150 - $5,076 per month. Benefits At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well‑being and is available to employees who are appointed at least half‑time (.50 FTE) with an appointment lasting more than six months and one day. Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual. Health Coverage: A variety of medical, dental, and vision plans. Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans. Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit. Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families. Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. Equal Employment Statement Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209, and other applicable state and federal anti‑discrimination laws. All university programs, policies, and practices prohibit discrimination, harassment, and retaliation. CSULB expects respectful, professional behavior from all employees and prohibits any form of harassment or abusive conduct. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact View email address on click.appcast.io. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects (10 pounds or less). Additional Information Background checks (including criminal records checks) must be completed satisfactorily and are required for employment. This position is a mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083 Revised July 21 2017. Current CSULB employees are subject to a criminal record check unless they have completed one within the past 12 months. #J-18808-Ljbffr