Enrollment Counselor, Ingenium Barack Obama Charter School, Compton, CA

Enrollment Counselor

The Enrollment Counselor supports prospective families throughout the enrollment process by providing responsive, high-quality support via phone, email, and digital systems. This role ensures families successfully complete applications, submit required documentation, and move efficiently through the enrollment pipeline.

The Enrollment Counselor works primarily in a remote or hybrid environment and collaborates closely with school-site office staff to ensure enrollment files are complete, compliant, and aligned with organizational goals. This role is results-driven and accountable for supporting enrollment targets through consistent follow-up, communication, and data management.

The duties and responsibilities are subject to change if needed and are not limited to the duties above.

Knowledge and abilities include:

• Ingenium Schools and charter schools
• Ability to speak to people of all cultures, backgrounds, and communities
• Charter school enrollment processes
• Customer service and family engagement practices
• Data tracking and digital record management systems
• Communicate effectively via phone, email, and written correspondence
• Work independently while meeting performance expectations
• Manage multiple cases simultaneously with strong attention to detail
• Maintain organization and consistent follow-up
• Collaborate effectively with cross-functional teams
• Maintain professionalism and confidentiality at all times

Job qualifications:

• High School Diploma or GED equivalent
• Experience in enrollment, admissions, customer service, call-center, or administrative support preferred
• Experience using SIS, CRM systems, Google Workspace, or similar platforms preferred

Required licenses and certificates:

• CPR/First Aid (provided by Ingenium post-hire, if needed)
• Up-to-date TB test and background check required at time of hire

Working conditions:

Environment: Work is primarily performed in a remote or office-based setting. Requires extended periods of computer use, phone communication, and virtual collaboration.

Physical demands: Primarily sedentary work. Must be able to operate a computer, telephone, and other standard office equipment for extended periods.

Work schedule/logistics: The working hours vary according to the needs of the organization. Work days include weekdays and weekends as needed for recruitment and enrollment efforts. The employee must have a car or get his own transportation to carry out and complete requested assignments.

Employment at-will: All Ingenium employees are employed at will. This means either the employee or the employer can end the employment relationship at any time, for any reason, as long as it is not an illegal reason.