Coordinator - Supportive Services Case Manager

Harbor is seeking a competent professional to coordinate supportive services and CPST/TBS services for transition‑age youth (18‑24 years old) in a permanent supportive housing environment who are at risk of homelessness. This position supports youth in developing skills for living independently, managing a household, and setting individualized educational and career goals. Job Details Position is full‑time, 40 hours per week. Work hours are from 10 a.m. – 8 p.m. Education/Experience/Other Requirements High School Diploma and 3 years of experience required. Bachelor’s degree in Counseling, Social Work, Psychology, Nursing or a closely related behavioral/mental health field preferred. Proficient in the use of technology, adept at Windows and Microsoft‑based programs, and able to generate and interpret performance data. Must successfully complete required training in basic competencies, including an understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms, therapeutic engagement, crisis response procedures, and community behavioral health systems; de‑escalation techniques; and an understanding of how your own behavior can impact others. Must have a commitment to delivering excellent customer service. Able to effectively supervise, provide participant‑focused services, and motivate staff to achieve maximum results. Strong oral and written communication skills, organizational skills, and time‑management skills required. Must be willing to work nights, weekends, and flexible hours as needed. When applicable, non‑licensed staff must complete 20 hours of CEUs every 24 months. CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. Essential Job Competencies / Primary Duties Assists with creating an inspiring team environment with open communication culture and champions excellent customer care. Exhibits leadership and works collaboratively with all team members to promote a unified program approach. Provides direct services and supports to residents, helping them develop individualized service plans and achieve goals. Supports residents with appropriate referrals to agencies/programs in support of service plans. Provides education and direct services to residents to promote independent living skills, educational goals, career exploration, and employment. Assists residents in problem‑solving and resolving tenant issues to maintain housing. Follows the permanent supportive housing model in providing support services to residents. Works collaboratively with building management to support program goals. Follows emergency procedures and incident reporting to ensure resident safety. Supports resident meetings for input and continual improvement of service delivery. Attends meetings with building management to coordinate service delivery. Assists residents in meetings with building management and supports residents in understanding lease, building expectations, and rules. Attends vocational staff, general staff, and other meetings as appropriate. Keeps current with trends and developments related to essential job competencies, demonstrating continued growth. May be required to work at multiple sites or provide services in community settings. Meets billing expectations and follows agency requirements for documentation and service reporting. Benefits Medical, dental, and vision coverage. Retirement plan with company match. Generous paid time off, sick time, and paid holidays. Tuition and professional license reimbursement programs. Clinical supervision hours offered. Ability to make a difference in your community. #J-18808-Ljbffr Harbor