Restaurant Supervisor

Description WE’RE LOOKING FOR SOMEONE WHO IS: CREATIVE AND INSPIRES OTHERS – Up to date on F&B trends, building experiences for guests and locals. A NATURAL LEADER – Collaborates with the whole team and inspires them to provide exceptional customer service. WHAT YOU’LL DO IN THIS ROLE: CUSTOMER OUTREACH – Yelp, OpenTable, Hyatt HySat Surveys, & guest related issues GUEST EXPERIENCES – Empower restaurant staff to provide unrivaled guest service, interact with guests to obtain feedback, manager service deliver from greeting to invitation to return. OPERATIONS – Manage day-to-day operations, oversee financial aspects of the restaurant, uphold standards, ensure compliance with all applicable laws and regulations, assist where needed on the floor. PROJECT MANAGEMENT – Ability to delegate and manage tasks, assignments, and projects pertains to Critical Path and Action Plan What will you be doing most days? Supervising Staff and Procedures Build and develop lasting relationships with corporate clients and social and industry networks that maximize business development opportunities Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff Ability and knowledge of food trailer operations and efficiencies. Keep up to date with Critical Action Plan & Management Operating Plan Abide by the AOR (Area of Responsibility) Any other tasks or assignments assigned to you Requirements 3+ years of relevant experience in a hotel environment with independent restaurants Proven track record achieving business results across multiple businesses History of leading, motivating, and coaching teams to achieve objectives Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross‑functional large-scale initiatives Excellent oral and written communication skills, including ability to communicate in English Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization Internal and external customer‑focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience "Win together" mentality Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays Always maintain a professional appearance and manner Ability to be mobile for significant distances between and within buildings Ability to observe performance and detect signs of emergency situations and respond with proper action Must be willing to “pitch-in” and help co‑workers with their job duties and be a team player Working with Sales team/dept on providing all guest needs and service Ability to multi‑task and delegate day‑to‑day operations and admin, special projects, & duties #J-18808-Ljbffr