Manager - Surveillance

Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a sports betting platform, Bally Casino, an iCasino platform, and Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, as well as a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

MANAGER – SURVEILLANCE

The Role: Oversee all functions of the Surveillance department, in accordance with IRGC regulations and internal controls. Provide outstanding guest service to internal and external guests. Responsibilities Ensure consistent high-quality service to all team members and guests. Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests. Communicate and implement departmental policies and procedures in accordance with the Company President, the General Manager and internal controls. Monitor premises to detect crimes or disturbances, using closed circuit television monitors, and notify authorities if needed. Complete surveillance reports and investigations for the gaming commission. Monitor staff to ensure all gaming regulations and reports are followed. Be responsible to the Company President and the General Manager for successful performance of assigned duties. Review casino and surveillance room activities and performance with the Company President and the General Manager. Meet with other management staff as necessary. Be responsible for the supervision, performance, training and development of the Surveillance department staff. Develop and manage the departmental budget, including capital expenditure. Monitor staffing levels to ensure budgetary compliance. Complete all government reporting. Ability to understand and use casino tracking programs. Use computers to complete reports, look up player information, table information and compensate issues. Must adhere to attendance guidelines and departmental and company policies. Uphold the company’s non‑disclosure and confidentiality policies and agreements. Interact well with others and be a positive influence on team member morale. Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Supervisory Responsibilities Develop and implement procedures. Carry out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Interview, hire, train, plan, assign and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems. Competencies Excellent teamwork, interpersonal, guest service, written and verbal communication skills. Ability to manage multiple priorities in a fast‑paced environment. Maintain a flexible work schedule. Professional demeanor and presence with the ability to interact with individuals at all levels within the Company and external organizations. All team members knowledgeable of all Company policies and procedures, including fire and safety regulations. Education and Experience Five to seven years of experience performing and managing duties of slot department personnel, or equivalent work experience. Experience in the gaming industry is required. Excellent guest service skills to effectively deal with guests. Benefits Competitive salary with annual performance reviews. Comprehensive health coverage plan that includes medical, dental and vision. 401(k) with company match. Access to perks and childcare discounts. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the notice from the Department of Labor. #J-18808-Ljbffr Bally's Corporation