Bilingual Personnel Coordinator

Personnel Coordinator

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

The Personnel Coordinator (PC) plays a vital role in the recruitment and onboarding process, acting as a unifying link within the organization. As a key member of the hiring team, the Personnel Coordinator helps ensure a positive employee experience for new hires and existing team members. This position partners with Human Resources to provide staff with health and wellness information and directs employees to appropriate resources, as needed. The Personnel Coordinator is responsible for managing the contents of personnel files for assigned offices, maintaining employee records, assisting with answering incoming phone calls, processing time-sensitive documentation, and compiling statistics for the Administrator. The PC ensures that staff licensure and certifications are up to date.

Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations.

Key Responsibilities

• Maintains all designated office(s) internal and field staff personnel files.
• 90-day and annual staff performance evaluations: Ensures all evaluation forms are up-to-date and meet compliance deadlines.
• Sends notification(s) of upcoming requirements and any necessary deficiency notices to both office and field staff.
• Welcomes and assists professional staff, applicants, and visitors to the office, responding to general inquiries and providing help in a friendly and cooperative manner.
• Assists with execution of some aspects of field employee recruiting as it relates to moving the candidate through the onboarding and orientation process.
• Facilitates new hire orientation and ensures that all new hire documents are uploaded and submitted in a timely manner.
• Coordinates the timely collection and submission of all necessary annual personnel file documentation for office and field staff.
• Takes on various responsibilities as assigned by branch office leadership related to personnel and the recruitment of field staff.
• Participates in company Quality Assurance Performance Improvement program (QAPI) as requested.
• Ensure that office and field attend and/or completes all mandatory training/in-services as assigned.
• Attends and/or completes all mandatory training/in-services as assigned.
• Adheres to company compliance and ethics expectations.
• May assist in miscellaneous bookkeeping functions
• Maintains patient and family confidentiality
• Maintains professional, supportive, and responsive interpersonal communication skills
• Audit records and personnel files as needed
• Performs other duties as assigned.

Role Qualifications

Education & Experience

Required

• High school diploma or equivalent.
• Cleared background screening
• Valid Driver's License with Proof of Insurance
• Knowledge of Microsoft Office products
• Must be able to use a PC, calculator, multi-line telephone, and other office equipment.
• The ability to read and communicate effectively in English, both verbally and in writing.

Preferred

• Experience as a coordinator or in customer service, preferably in the health-related field.
• Must be a skilled organizer capable of managing office files, logbooks, and staff schedules.
• Must be able to execute a high volume of phone calls and maintain appropriate telephone etiquette.
• Ability to conduct new hires orientation and presentations.
• Attention to detail.
• Experience in KanTime, WorkDay and HealthStream.
• Ability to meet deadlines

Working Conditions/Equipment Use

• Position is stressful in terms of meeting deadlines.
• It is primarily a desk job which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.
• Travel may be necessary by car or airplane for local, out-of-town, or state seminars, office assistance, conferences, or meetings.
• It requires minimal lifting of office records and printouts.
• 95% of the workday is spent using a PC

Pay Philosophy:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role.

Key Details:

**This position requires the employee to work in the office Monday through Friday during core business hours.** Core business typically fall between 8:00 am to 5:00 pm with some flexibility with start and end times.

We value your hard work, integrity and commitment to providing the highest quality care to our patients and the communities we serve. We put people first by offering you benefits that support your life and well-being. Below you will find a snapshot of the benefits that you enjoy as part of your role:

• Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution
• Voluntary Benefits: (Accident Insurance, Critical Illness, Hospital Insurance, Additional Voluntary Life Insurance, Long-Term and Short-Term Disability)
• 401(k) Retirement Plan and Company Matching Contributions
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP) for Employee and Family
• Weekly pay with direct deposit
• myFlexPay – Payroll card allowing you to have your wages deposited directly on to your card
• W2 employee
• Professional development with a rapidly growing organization
• Opportunities for promotions and upward mobility
• Employee Referral Bonus Program
• *Eligibility requirements apply.

Job Description Disclaimer:

This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice.

Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.