Service Advisor

Job Description

Job Description

Automotive Service Advisor

New Bern Auto Group is looking to expand our team to assist with our growing customer base. We are looking for individuals who are organized and detailed with a strong customer service base. The Service Advisor will act as a liaison between customers and technicians.  Communicate with customers to determine their vehicle issues and repair timelines. Provides technicians of accurate symptoms to properly diagnose vehicles. Our ongoing training programs and managers who work side by side with you help ensure your success and growth in the automotive industry and our company. We provide an excellent work environment with investments in our employees and facilities.

The candidate must possess above average customer service and communication skills. 

What We Offer

• Competitive Pay Plan
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

Service Advisor responsibilities:

• Meet and Greet customers and perform an initial write up
• Communicates with customers throughout the day
• Consult with technicians regarding necessary repairs and maintenance
• Use your knowledge of our products and services to sell and provide in depth explanation of features and benefits
• Answer questions about service scheduling, completion times, drop off and pick up of customer cars.
• Managing Department workflow and scheduling
• Maintaining a positive customer relationship to ensure repeat business
• Making sure all customer's invoices match estimates and process payment for invoices 

Applicant qualifications:

• Quick learner in computer operating systems
• A strong understanding of automotive technology and the auto industry
• Excellent customer service, interpersonal and communication skills.
• Goal Oriented