Orthodontic Treatment Coordinator

Job Description

Job Description

Position Overview

As our Treatment Coordinator, you will serve as the  Bliss Coordinator , owning the new patient process and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency . You will guide patients through their consultation, clearly present treatment and financial options, and support confident same-day treatment starts. This role is essential in helping patients understand their options, feel confident in their decision, and begin treatment as efficiently as possible.

Smilebliss Model Delivery

Consultation and Treatment Coordination

• Lead the new patient consultation process from exam through treatment decision
• Present treatment recommendations clearly and support patient understanding of treatment benefits, timeline, and next steps
• Create a positive, efficient, and supportive consultation experience

Financial Presentation and Case Acceptance

• Present financial plans and payment options aligned with Smilebliss affordability standards
• Review and complete contracts and required paperwork accurately
• Support and encourage same-day treatment starts

Same-Day Treatment and Follow-Up

• Coordinate same-day treatment starts, including contracts, consents, and scheduling
• Manage follow-up communication for patients who do not start the same day
• Conduct timely call-backs and continued outreach to support case acceptance

Operations and Documentation

• Maintain accuracy in contracts, patient records, and financial documentation
• Follow Smilebliss protocols and ensure compliance with office processes
• Communicate effectively with the clinical and scheduling teams
• Support practice growth through strong case acceptance and patient coordination

Qualifications

• Dental or orthodontic experience preferred
• Strong communication and presentation skills
• Confidence discussing treatment and financial options
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Alignment with Smilebliss mission and values