Account Manager

Description
Account Manager – Facilities Maintenance

Modern Construction Services | Charlotte, NC Full‑time | Onsite first 6 months → Hybrid | $60K–$65K base + bonus + (OTE $75K)

Why You’ll Want to Be Here

Modern Construction Services is a women‑owned, Charlotte‑based company growing fast and doing it intentionally. We’re big enough to give you real accounts and a real career path — and small enough that your work gets seen, your ideas matter, and your name gets known.

Our culture runs on one idea: set the standard. We communicate directly, coach instead of hover, recognize strong performance daily, and reward people who take ownership and drive results. If you want to help build something real — and be treated like a person while you do it — you’ll fit right in.

What You’ll Do

• Manage 40 active work orders simultaneously in a fast‑paced, high‑volume environment.
• Own the full lifecycle of each order: intake, vendor match, scheduling, execution, follow‑up, and billing.
• Serve as the main point of contact for a nationwide client portfolio, providing proactive updates and fast issue resolution.
• Match and dispatch vendors based on scope, trade, geography, and client standards.
• Track progress against SLAs, KPIs, budgets, and timelines to ensure timely completion.
• Reconcile data between internal systems and client portals for clean, accurate reporting.
• Make rapid decisions with imperfect information and keep work moving under shifting priorities.
• Document as you go, maintain throughput, and identify workflow improvements.
• Partner with internal teams to streamline processes and enhance client experience.

What You’ll Own

• Client Relationships: Build trust through proactive communication, fast resolution, and consistent follow‑through.
• Work‑Order Management: Keep multiple systems in sync, prioritize effectively, and close every loop.
• Performance Reporting: Track SLAs and KPIs, reconcile discrepancies, and maintain clean data.
• Continuous Improvement: Spot patterns, bottlenecks, and opportunities to serve clients better.

Who You Are

• Resourceful and adaptable — you find a path forward instead of waiting for one.
• Energized by multitasking and managing multiple clients and open orders at once.
• Calm and clear under pressure, even when priorities shift or clients are frustrated.
• Proactive and service‑oriented — you reach out before being asked.
• Motivated by the close — you carry every work order through to completion.

This Role Is Probably Not a Fit If

• You prefer single‑focus work or one task at a time.
• You want to be in the field rather than coordinating from a desk.
• You get flustered by interruptions or shifting priorities.
• You prefer being handed each step instead of finding your own way.
• You’re comfortable letting open items sit — here, work orders get driven to finish.

Requirements
What You Bring

• 2+ years in client services, facilities operations, or work‑order coordination.
• Strong communication, attention to detail, and problem‑solving skills.
• Proficiency in Microsoft Office ; experience with maintenance management systems (FEXA, ServiceChannel, FMX, etc.) is a plus.
• Ability to learn new systems quickly and manage competing priorities in a fast‑paced environment.
• Bonus: Bachelor’s degree in Business or Facilities Management; familiarity with construction trades and compliance standards (OSHA, ADA, EPA).

Physical Demands

This role operates in a climate‑controlled office environment using standard office equipment such as computers, printers, copiers, and filing cabinets. It requires the ability to occasionally lift and move up to 25 pounds of supplies and equipment.

Preferred Exposure (Nice‑to‑Have)

Candidates with experience in scope development, pricing , and coordinating multiple vendors or skilled trades.

Building & Facilities Operations

• Large‑campus facilities management (hospitals, universities, airports, corporate HQs) where a CMMS desk triages HVAC, plumbing, electrical, and carpentry requests against SLAs.
• Multifamily or commercial property maintenance across multiple sites, prioritizing emergencies and dispatching the right in‑house tech or vendor.
• Elevator/escalator service (Otis, Kone, Schindler) where callbacks and entrapments are triaged by severity and routed to the nearest qualified mechanic.

Home & Field Service

• Multi‑trade home‑services companies (HVAC/plumbing/electrical) with call‑center triage and technician dispatch by skill and geography.
• Insurance restoration or home‑warranty environments coordinating plumbers, electricians, and remediation crews through to a closed claim.

Industrial & Technical

• Plant or refinery maintenance desks managing prioritized backlogs across mechanical, electrical, and instrumentation trades.
• Fleet, logistics, or roadside‑assistance dispatch matching breakdowns to the nearest and best‑qualified service provider.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

Equal Employment Opportunity

Modern Construction Services is an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and do not discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.