Named Account Manager

Job Description

About the role

Cygna Labs is seeking an experienced Named Account Manager to own and grow a portfolio of assigned strategic accounts, including a number of Fortune 100 customers.

As the primary commercial owner of these relationships, you will be responsible for revenue growth, account expansion, and retention across our full portfolio of DDI, security, and compliance solutions. The role combines renewal and retention work with the identification of new revenue opportunities inside accounts we already serve. This position reports to the Senior Director of Sales.

About Cygna Labs

Cygna Labs is an industry leading cybersecurity company and one of the top three global DDI vendors. Our DNS, DHCP, and IP address management products support the network infrastructure of some of the largest organizations in the world, alongside our security and compliance solutions. Customers rely on Cygna Labs to detect and mitigate data security threats, maintain compliance, and optimize IT productivity.

What you will do

• Own revenue, expansion, and retention targets across an assigned portfolio of named accounts
• Develop and execute strategic account plans that map customer priorities to Cygna Labs DDI, security, and compliance solutions
• Lead renewal and contract negotiation processes, securing terms that meet customer needs while protecting recurring revenue
• Build relationships across network and security teams, IT leadership, and executive stakeholders within each account
• Identify upsell opportunities within your accounts and refer cross sell opportunities to the Account Executive team
• Maintain accurate records of account activity, pipeline, and forecast in CRM, and deliver reliable forecasts to sales leadership
• Serve as the voice of the customer internally, contributing feedback that informs product roadmap and service decisions
• Monitor industry trends and competitor activity to guide account strategy
• Participate in quarterly business reviews, strategic planning sessions, and industry events

What you bring

Required

• Five or more years in B2B technology sales or strategic account management
• A track record of exceeding sales targets and growing revenue within an assigned base of named or enterprise accounts
• Experience selling networking, infrastructure, cybersecurity, or SaaS solutions
• Consultative sales skills across discovery, value positioning, objection handling, negotiation, and closing
• Experience managing sales cycles involving technical evaluators, IT leadership, and executive stakeholders
• Strong account planning, pipeline management, and forecasting discipline
• Excellent verbal, written, and presentation communication skills
• Experience with Salesforce or a comparable CRM platform
• Ability to work independently in a remote environment, with strong time management and organization
• A bachelor's degree is preferred but not required, and equivalent professional experience counts

Nice to have

• Familiarity with DDI, DNS, DHCP, or IPAM
• Experience with competitive displacement in technical accounts
• Bilingual or multilingual, or prior international sales experience
• Experience with outreach and data enrichment tools

Success in this role requires a willingness to invest time in learning Cygna Labs proprietary solutions, including our technical differentiators and product capabilities, and the ability to translate complex technical concepts into clear business value for both technical and non technical audiences.

This role is remote within the United States, with occasional travel to customer sites, Cygna Labs offices, and industry events.

Note to search firms and staffing agencies

This is an internal search and we are not accepting agency submissions. Unsolicited resumes sent without a signed agreement and a written request from Cygna Labs HR will not create any fee obligation.

Equal opportunity

Cygna Labs is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and provide equal opportunities for growth and advancement. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.