Enterprise Account Manager

Job Description

Key Responsibilities

• Own and grow a portfolio of existing enterprise accounts, achieving and exceeding retention and expansion targets

• Develop and execute strategic account plans to increase adoption and drive revenue growth

• Identify, qualify, and close upsell and cross sell opportunities by aligning solutions to client business objectives

• Act as a trusted advisor by building credibility through product expertise, industry insight, and consultative engagement

• Lead client conversations end to end including renewals, negotiations, and expansion discussions across business functions

• Collaborate cross functionally with marketing, product, and customer support teams to ensure seamless delivery and client value

• Track performance and manage pipeline through CRM tools, maintaining accurate forecasting and data driven decision making

• Stay informed on market trends and competitive activity to position solutions and identify new opportunities

• Represent the voice of the customer internally to inform product innovation and go to market strategies

Day to Day Responsibilities

• Manage and grow relationships within an assigned portfolio of enterprise clients

• Execute account plans to drive adoption, retention, and expansion opportunities

• Conduct consultative discussions to understand client challenges and align solutions

• Lead renewal and expansion conversations with key stakeholders across functions

• Identify and pursue upsell and cross sell opportunities within existing accounts

• Collaborate with internal teams to support client success and solution delivery

• Maintain CRM records, track pipeline activity, and ensure accurate forecasting

• Monitor industry trends and competitive landscape to inform client engagement strategies

• Share client feedback and insights internally to support product and strategy development

Preferred Experience and Attributes

• Experience in account management, sales, or customer growth within SaaS, digital media, or technology environments

• Proven track record of meeting or exceeding sales and retention goals

• Ability to develop and execute strategic account and territory plans

• Strong communication, negotiation, and presentation skills

• Ability to engage senior level stakeholders across creative, marketing, and procurement teams

• Proactive and entrepreneurial mindset with strong organization and follow through

• Strong prospecting and account management capabilities

• Passion for creativity, technology, and design driven solutions

• Understanding of CRM technology with experience in Salesforce preferred

• Ability to balance relationship management with revenue generation

OTE for this role is between $190-220k annually.