Studio Representative (NYC)

Join Our Team At New York Pilates

New York Pilates is about community and creating a space where people feel at home, leave their day behind and get into their bodies - Heather Andersen, Founder & Owner

The Studio Rep is the face of New York Pilates. We're seeking a results-driven Studio Representative to join our NYC team and drive studio revenue while delivering a best-in-class, welcoming experience.

Equal parts hospitality expert and sales driver, you are the first point of contact for students - building relationships, generating memberships, upselling services, and ensuring every interaction reflects NYP's brand and community-first mindset.

Reporting to the Studio Manager, you'll partner with the studio team to grow revenue, elevate the student experience, and maintain a polished, high-energy studio environment.

What You'll Do

• Engage prospective and current students and confidently guide them through NYP offerings
• Sell memberships, class packages, and retail with clarity and intention
• Meet or exceed monthly sales goals through proactive outreach and in-studio engagement
• Build relationships that drive retention, loyalty, and referrals
• Serve as the first and lasting impression of NYP
• Create a welcoming, high-energy, professional front desk experience
• Anticipate student needs and resolve issues quickly and confidently
• Execute opening, closing, and front desk procedures accurately
• Maintain brand standards across cleanliness, merchandising, and studio ambiance
• Support inventory management, retail restocks, and supply organization
• Assist with equipment resets and light cleaning between classes
• Partner with the Studio Team to ensure seamless daily operations and an elevated student experience

What You Bring:

• 1+ year of customer-facing sales or retail experience (boutique fitness or hospitality preferred)
• Consistent track record of meeting or exceeding sales goals
• Strong communication and problem-solving skills
• Professional, positive, and brand-forward presence
• Comfortable with POS and studio systems (e.g., Mindbody)
• Able to thrive in a fast-paced environment
• Adaptable, accountable, and solution-oriented
• Willing to take 4 NYP classes per month to stay connected to the product
• Able to stand and remain active for 46 hours per shift, lift up to 25 lbs occasionally, assist with equipment resets and light cleaning between classes
• Maintain at least 15 hours/week availability, and work early mornings, evenings, weekends, and holidays as scheduled by the Studio Manager based on business needs.

Why You'll Love Working With NYP!

• Competitive Pay: $17-$24/hour + monthly sales commission, based on years of experience
• Lifestyle Perks: Complimentary NYP membership, merch discounts, and credits toward continued education for our Online Instructor Training certification
• Build Something Iconic: We're building an A+ team and supporting you every step of the way

New York Pilates is a contemporary, design-forward Pilates brand with a reputation for exceptional instructors, a highly curated studio experience, and a loyal community of students. With multiple studios across New York City and the Hamptons, we are committed to delivering a consistent, high-quality experience in every location.