Office Manager

SERVPRO of Bear/New Castle is hiring an Office Manager ! Benefits SERVPRO offers: Competitive compensation Superior benefits Career progression Professional development And more! As the Office Manager , you will be responsible for hiring, managing, training, assisting and motivating the SERVPRO® office team. You will participate in daily office functions, oversee some aspects of accounting, most administrative activities, and always ensure customer satisfaction. Key Responsibilities Oversee day-to-day office operations, ensuring efficiency and productivity Participate in day to day activities each day to ensure each team member stays on track Manage administrative tasks, including billing, accounts receivables, scheduling, correspondence, and record keeping Coordinate and maintain office supplies, equipment, and inventory Support other management in implementing policies and procedures tailored to the restoration industry Leverage your knowledge of restoration processes to assist with project coordination and client communication Provide support to team members with heavier work loads, ensuring their success and maintaining project timelines Familiarity with Xactimate software to assist with estimating and invoicing processes is beneficial Assist with HR functions, such as employee onboarding, timekeeping, and performance evaluations, specifically within the restoration context Collaborate with other departments to facilitate communication and streamline processes related to restoration projects Prepare and analyze reports, presentations, and data specific to the restoration industry Ensure compliance with relevant regulations and industry best practices Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry Position Requirements Proven experience as an office manager or in a similar administrative role within the service or restoration industry Excellent organizational and multitasking abilities, specifically within the context of restoration projects Strong attention to detail and problem-solving skills related to restoration operations Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry Familiarity with Xactimate software for estimating and invoicing (beneficial) Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects High level of integrity and confidentiality, recognizing the sensitivity of restoration work. A minimum of at least 1 year of management and/or supervisory experience At least 3 years of customer service and/or office-related experience Knowledge of HR practices and procedures within the restoration industry (preferred but not required) Skills/Physical Demands/Competencies This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law If you are a proactive, detail-oriented, and motivated professional with previous experience in the service or restoration industry, ready to take on the challenges of managing a dynamic office, we want to hear from you! Join our team at SERVPRO of Bear New Castle and bring your expertise to a company that values excellence, teamwork, and customer satisfaction. Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchistor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. #J-18808-Ljbffr