Customer Service Representative

Aesthetics Customer Care Representative

The Aesthetics Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound customer interactions, order management, account support, and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders, coordinating returns, resolving inquiries, and managing Salesforce cases within defined service level agreements (SLAs).

Success in this role requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a commitment to delivering first-call resolution whenever possible.

Key Responsibilities:

• Serve as the primary point of contact for customers by managing inbound calls, emails, and Salesforce cases while delivering a professional and customer-focused experience.
• Process customer orders accurately and efficiently, including order entry, order tracking, shipment inquiries, delivery updates, and return request initiation.
• Manage and resolve customer issues, account inquiries, and Salesforce cases within established service level agreements (SLAs).
• Support customer account maintenance activities, including new account setup, account updates, and coordination with internal partners to resolve account restrictions or licensing requirements.
• Collaborate cross-functionally with Finance, Master Data, Collections, and other internal teams to address customer needs and ensure timely issue resolution.
• Research and track shipments, monitor order progress, run assigned reports, and communicate updates to customers as needed.
• Escalate complex inquiries to the appropriate department while maintaining ownership of the customer experience.
• Participate actively in team meetings, coaching sessions, ongoing training programs, and continuous improvement initiatives.
• Complete special projects and additional responsibilities as assigned by leadership.

Qualifications:

Required

• High school diploma or equivalent
• Typically requires 1+ years of relevant experience
• Strong customer service and communication skills
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to multitask and prioritize competing responsibilities
• Strong attention to detail and sense of urgency
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong computer and keyboarding skills
• Ability to maintain schedule adherence and performance expectations

Preferred

• Associate's or Bachelor's degree
• Previous customer service, call center, order management, or customer support experience
• Experience working with CRM platforms such as Salesforce

Schedule:

Monday-Friday 10:00 AM - 7:00 PM CST

Compensation:

Starting pay: $17.00 - $18.00 per hour, based on skills, qualifications, and relevant experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$15.24 - $25.40

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.