Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries.
• Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution.
• Enter customer orders accurately into internal systems while verifying product, quantity, and account information.
• Review and process purchase order details to ensure requests are recorded correctly and routed without delays.
• Investigate customer concerns and work toward practical resolutions that align with service expectations.
• Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking.
• Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.• At least 1 year of experience in a customer service or call center environment.
• Demonstrated ability to manage inbound calls professionally while delivering accurate information.
• Experience with order entry and handling purchase orders with strong attention to detail.
• Comfortable making outbound calls for follow-up, clarification, or customer support purposes.
• Ability to resolve customer issues calmly and effectively in a fast-paced setting.
• Strong verbal communication, listening, and organizational skills.
• Basic computer proficiency and confidence working within order or customer management systems.