Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment.

PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED

Responsibilities:

• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.

• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.

• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.

• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.

• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.

• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.

• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.

• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.

• High school diploma or equivalent.

• Previous experience in customer service, administrative support, or a similar office-based role.

• Proficiency with Microsoft Office applications and general computer systems.

• Ability to handle inbound calls, email correspondence, and data entry with accuracy and professionalism.

• Strong organizational skills with the ability to manage multiple tasks and changing priorities.

• Effective problem-solving skills and the ability to resolve customer issues in a timely manner.

• Experience supporting logistics, transportation, warehousing, or third-party logistics operations is preferred.

BENEFITS:

Medical, Dental, Vision

401k with Company Match

Free life insurance

PTO