Leasing Specialist

Description

Join E&S Ring - A Leader in Residential Property Management

At E&S Ring Management, we manage apartment communities in some of California's most sought-after neighborhoods. With a legacy of excellence and a strong presence in vibrant communities, we're proud to deliver high-quality living experiences and that starts with an exceptional team.

We're currently seeking a Leasing Specialist for one of our premier communities.

Position Overview: The Leasing Specialist is responsible for assisting to qualifying potential residents, securing appointments and performing move-in functions. Additionally responsible for providing quality resident relations/retention, in particular as it might relate to work orders or service requests, and assisting in providing a quality living environment for the residents. The Leasing Specialist will promote the company's Mission Statement and ensuring adherence to all relevant policies and procedures, fostering an organizational culture aligned with corporate values.

What We Offer

We believe a rewarding career includes more than just a paycheck. When you join us, you'll enjoy:

• A dynamic role where you'll showcase your Leasing or sales skills while contributing to process improvements.
• A collaborative, upbeat work environment that values positivity, professionalism, and team spirit.
• A comprehensive benefits package, including:
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with Company Match
  • Flexible Spending Accounts
  • Paid Vacation, Sick Leave, Personal Days & Holidays
  • Tuition Reimbursement
  • Wellness Reimbursement

What You'll Bring:

Minimum Experience/Training/Education:

• High school diploma.
• 2 years of sales experience.
• Basic computer skills, including word processing.

Additional Desired Qualifications:

• Associate (AA) or Bachelor's degree.
• Apartment leasing and marketing.
• Proficiency with Yardi software and spreadsheet applications.

Physical Requirements:

• Performs sedentary work.
• Requires use of telephones and computers.
• Must be able to climb stairs when entering Resident Services Offices.
• Occasionally requires lifting 20 pounds or less.
• Must be able to walk apartments, grounds, and docks (where applicable), including steps and steep gangways.
• Must be able to drive to various property locations as needed.

Equipment and Tools Used:

Computer, computer printer, telephone, fax machine, photocopier, calculator.

Your Responsibilities:

Resident Engagement & Leasing

• Sell and qualify potential residents over the phone, setting appointments for property tours.
• Turn phone calls over to senior staff when available.
• Verify applications through the approval process and complete move-in paperwork.
• Perform the move-in process, including creating and explaining leasing documentation and collecting deposits or fees.
• Familiarize new residents with leasing agreements, property rules, and emergency procedures.

Follow-Up & Resident Relations

• Follow up with prospective residents via phone calls (within 24 hours) and follow-up cards (within 48 hours).
• Develop and maintain a 30-day follow-up program for new move-ins.
• Respond professionally and efficiently to resident complaints and service requests, ensuring resolution and satisfaction.

Administrative Tasks

• Maintain a daily calendar for senior staff and scheduled move-ins.
• Enter accurate data into Yardi for new residents and Lead Tracking Solutions (LTS) for new prospects.
• Ensure all new move-ins receive a welcome gift with a card.
• Maintain the cleanliness and organization of the leasing office and hospitality area.

Compliance & Policies

• Answer phone calls professionally by the third ring using the company greeting.
• Present a professional and efficient demeanor in all interactions with residents and prospects.
• Perform additional duties as required.

Ready to Take the Next Step?

If you're ready to bring your l easing or sales expertise to a company that values both performance and personality, we'd love to hear from you.

Employment offer is contingent upon satisfactory background, drug screening, reference and if applicable physical exam.

E&S Ring Management Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.