Compliance Operations Specialist/QC Analyst

Req ID: 374510

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Compliance Operations Specialist/QC Analyst to join our team in New York, New York (US-NY), United States (US).

Job Description – Compliance Operations Specialist / ACG QC Analyst

Position Summary

Within the Compliance Operations Department, the Account Control Group (ACG) Quality Control (QC) function is responsible for overseeing processes related to Know Your Customer (KYC) and Customer Identification Program (CIP) requirements, while assessing the quality and accuracy of KYC documentation and customer profiles.

The ACG QC Specialist reports to the ACG Associate or ACG VP and performs specialized operational and quality assurance activities, including reviewing KYC profiles, validating analyst work, resolving complex issues, and escalating matters when appropriate.

Key Responsibilities

• Ensure operational efficiency and customer data integrity in accordance with internal Bank policies, Head Office procedures, and AML/BSA/OFAC regulatory requirements.
• Conduct quality control reviews of KYC Periodic Reviews and CIP customer information to ensure compliance with AML policies and procedures.
• Verify adherence to the Bank KYC Program and recommend process improvements aligned with bank policies and regulatory standards.
• Ensure all mandatory Customer Identification Program (CIP), Due Diligence (DD), and Enhanced Due Diligence (EDD) documentation is complete and accurate.
• Collect required KYC documentation from Relationship Managers (RM) and review submitted information for adequacy and accuracy within established timelines.
• Confirm that verification documents obtained by the RM and work completed by ACG Analysts meet prescribed turnaround times and quality standards.
• Maintain evidence of screening and search results within the KYC system.
• Escalate confirmed or suspected name matches associated with material negative information to the BSA Officer.
• Troubleshoot routine and moderately complex issues within KYC/CIP systems and related subsystems through resolution.
• Perform quality checks for updates made to existing customer records, including supporting documentation review.
• Conduct quality reviews on alerts, investigations, or case management activities.
• Develop, implement, and maintain compliance programs and policies aligned with Financial Crimes Compliance (FCC) standards.
• Conduct audits, investigations, and reviews to ensure compliance with applicable regulatory requirements.
• Collaborate with Legal, Risk, and Operations teams to resolve regulatory concerns and mitigate compliance risks.

Required Skills & Competencies

• Strong technical knowledge of:
  • Anti-Money Laundering (AML)
  • Bank Secrecy Act (BSA)
  • Office of Foreign Assets Control (OFAC)
  • Know Your Customer (KYC) regulations and processes
• Strong understanding of Financial Crimes Compliance (FCC) rules, compliance standards, and regulatory frameworks.
• Experience in regulatory compliance, audit, or risk management within financial services.
• Excellent analytical and research skills with the ability to interpret complex regulations.
• Proficiency in compliance systems and Microsoft Office applications.
• Strong organizational, problem-solving, and time-management skills.
• Sound judgment, accountability, and ability to work with urgency.
• Excellent written, verbal, and interpersonal communication skills.

Qualifications

Education

• Bachelor’s Degree (BA/BS) or equivalent professional experience.

Experience

• 5+ years of specialized experience in Financial Services and back-office operations with focus on KYC and AML
• 5+ years of experience in dealing with FCC compliance and regulatory standards
• 5+ years of experience in dealing with documentation in relation to Customer Identification Program (CIP), Due Diligence (DD), and Enhanced Due Diligence (EDD) documentation

Certifications

• CAMS (Certified Anti-Money Laundering Specialist) certification preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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