Employee Relations Manager

Employee Relations Manager Location : North Carolina, Greensboro Role Type : Permanent Job Summary Partnering with senior business stakeholders and People and Culture (P&C) teams to develop and implement Employee Relations (ER) best practices and programs. Managing employee relations concerns, advising and coaching people leaders and facilitating employee relations interventions as necessary. Investigating and resolving complex or critical employee relations issues in a timely and effective manner. Collating and analyzing employee feedback across all levels on a regular basis and revising people programs and policies to generate more positive outcomes. Participating in and/or leading projects focused on continuous improvement. Responsibilities Designated point of contact (POC) for all outside governances & agencies (e.g., EEOC, DOL) as it relates to employee relations and compliance matters. Partner with internal and external counsel to find appropriate legal resolution. Analyze risk and exposure on potential legal matters; if applicable determine and recommend settlement amounts. Manage Redundancy & Voluntary Separation (VSO) processes. Manage ER processes and procedures to enable effective management, conflict resolution, and problem solving. Conducting, overseeing and/or otherwise assisting with employee relation issues to manage employee concerns and grievances and to identify and implement appropriate employee action and accountability practices. Identifying a fair and inclusive process appropriate for employee concerns or grievances including overseeing employee fact‑finding and ensuring adherence to ER policies and practices. Providing strategic support, thought partnership, and coaching to all levels of the organization. Staying attuned to organizational and operational changes across the organization to identify potential ER risks and develop plans to address proactively. Providing guidance and coaching to managers of all levels to address employee behavior and performance. Providing guidance and assisting with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions. Overseeing the use of effective documentation techniques and maintaining accurate, confidential records regarding all reported matters and fact‑finding documentation. Interpreting and applying understanding of P&C policies and practices, employment law, and other regulations to provide guidance or clarification for ER matters. Maintaining the highest level of integrity when managing ER issues and managing reported matters. Oversee Performance Improvement Plans and guide People Leaders through the process and make recommendations on further action, including terminations. Manage the implementation of a comprehensive ER program for the organization. Interpret and communicate regulations, policies, and procedures, as well as applicable federal/state employment laws. Collating and analyzing employee feedback across all levels on a regular and consistent basis. Support and advise in the application of disciplinary and performance management procedures. Investigate disciplinary actions, interviewing witnesses, and reviewing pertinent materials. Conduct exit interviews, summarize findings, and discuss trends and concerns with senior management. Develop and implement programs to enhance employee engagement, retention, and productivity. Support the delivery of training programs to enable a performance‑based culture. Performs other job-related duties as assigned. Qualifications Required Minimum Qualifications: Education: Bachelor’s Degree in Human Resources, Business Administration, or related field of study. 7‑10+ years related work experience, including but not limited to Advanced Employee Relations, Labor Relations (including grievance process & contract negotiations), Extensive Employment Law knowledge, and Risk analysis. Must be 21 years of age or older. Knowledge of General Human Resources policies and procedures; Employment/labor laws. Intermediate to Advanced proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams. Skills: Verbal and written communication, attention to detail, problem/situation analysis, effective time and task management, multitasking capabilities, flexibility and adaptability. Abilities: Travel domestically as needed; maintain confidentiality of information and issues; communicate to a broad and diverse audience; maintain effective working relationships; demonstrate critical thinking; work with diverse populations and varying education levels; prioritize assignments, workload, and manage time accordingly. Preferred Qualifications: License/Certifications: SHRM‑CP or PHR. Work Environment and Physical Demand Requires light physical effort. Occasionally lifts or moves objects up to 10 lbs. Walks, sits, or stands for extended periods. Requires prolonged machine operation including vehicle, computer, and keyboard equipment. Use of manual dexterity and fine motor skills. Exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions including second‑hand smoke and/or vape. Work a fluctuating work schedule. Benefits Competitive benefits package that includes medical/dental/vision/life insurance/disability plans. Dollar for dollar 401k match up to 6% and 5% annual company contribution. 15 company‑paid holidays. Generous paid time off. Employee recognition and discount programs. Education assistance. Employee referral bonus program. Hybrid workplace – remote / in office. Summer hours. Casual dress policy Monday through Friday. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr