Veterinary Client Service Representative

Veterinary Client Service Representative Billerica, MA Thrive Pet Healthcare offers a comprehensive continuum of care for pets’ primary, specialty, and acute needs through a nationwide community of veterinary providers. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. At Billerica Veterinary Hospital you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is passionate about animal care, highly motivated, and pays attention to detail. The full‑time position requires working between 30–40 hours a week. Role Responsibilities Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow. Maintain a clean, welcoming reception area. Provide excellent client service to owners. Assist in scheduling appointments and surgeries. Assist in maintaining relevant, comprehensive medical records with the support of practice systems. Obtain relevant health history and information from clients and maintain medical charts. Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments. Be willing to guide, mentor, and support fellow team members. Experience & Skill Requirements Veterinary experience strongly preferred. 1–2 years of client service representative experience. Commitment to working within a team environment. Positive, will‑do attitude. Team player with flexibility. Strong communication and relationship‑building skills. Proven ability to multi‑task in a busy work setting. Professional demeanor and outgoing personality. Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. Compensation Hourly pay rate starting at $16–$18 an hour, negotiable based on credentials and experience. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location. You’ll Grow With Us Access to comprehensive learning and skillset programs. Our vast, diverse, and free library of continuing education courses – ThriveU. Live, virtual interactive workshops to develop valuable leadership skills. Program designed to teach you the fundamentals of running a pet hospital. Earn your AVMA‑CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians. Scholarship opportunities and tuition reimbursement. Benefits Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. Competitive pay. 401(k) with employer match. Mental health resources, including therapy through Lyra Health. Paid parental leave. Purr‑ental leave for when you adopt a pet. Subsidized backup childcare and elder care. Expert advice, support and network discounts for fertility and family planning. FREE CE courses. Pet perks and veterinary service discounts. Student loan support tools and assistance. Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements. Who We Are Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people‑centered culture, and forward‑thinking business solutions. We nurture pets & people through meaningful relationships and exceptional pet care. Our Values Service – delivering exceptional service. Empathy – leading with care. Accountability – achieving meaningful outcomes. Joy – be a source of light. Exploration – learn to fuel growth. Team – connect for success. #J-18808-Ljbffr