Front Office Manager

Job Description Villa Mirage Resort in Scottsdale is hiring a Front Office Manager. At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! What will I be doing? As a Front Office Manager, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards: Counseling and coaching team members to meet the standards and policies set for all team members. Ensure all guests/owners are being treated in all efficient and courteous manner and that all Hilton standards are being applied. Responsibility for training and direction of new and existing front desk employees. Ensure all front desk quality standards are aligned with and that all policies and procedures are consistently applied. Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activate with other hotel departments in order to facilitate increased levels of communication and guests satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest's satisfaction. Supervise the activities of the front desk personnel. Ensure the timely completion of performance appraisals. Other duties as assigned by management. What are we looking for? Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma or equivalent /GED Up to 3 years demonstrated ability in a related field Minimum 2 years of supervisory/management experience Prior cash handling and computer experience required. Two to four years direct front desk or front office operations experience in a hospitality environment including two years in a supervisory capacity. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree More than 5 years of related experience More than 3 years of Manager experience in a front office capacity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities What will I be doing? As a Front Office Manager, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards: Counseling and coaching team members to meet the standards and policies set for all team members. Ensure all guests/owners are being treated in all efficient and courteous manner and that all Hilton standards are being applied. Responsibility for training and direction of new and existing front desk employees. Ensure all front desk quality standards are aligned with and that all policies and procedures are consistently applied. Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activate with other hotel departments in order to facilitate increased levels of communication and guests satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest's satisfaction. Supervise the activities of the front desk personnel. Ensure the timely completion of performance appraisals. Other duties as assigned by management. Qualifications What are we looking for? Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School Diploma or equivalent /GED Up to 3 years demonstrated ability in a related field Minimum 2 years of supervisory/management experience Prior cash handling and computer experience required. Two to four years direct front desk or front office operations experience in a hospitality environment including two years in a supervisory capacity. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Bachelor's Degree More than 5 years of related experience More than 3 years of Manager experience in a front office capacity Hilton Grand Vacations