Service Billing Coordinator

Job Description

Job Description

On-site in Linthicum, MD or Miami, FL.

JOB SUMMARY & SCOPE: 

Will work in close partnership with our Field Service Team, Finance Team, Sales Administration, and Accounting Team to provide thorough oversight and administrative assistance in billing processes. This essential position focuses on reviewing all service billing for generation or sales orders within FSL, ensuring accuracy, compliance, and efficiency to boost operational effectiveness and support revenue integrity. With a strong emphasis on precision, you will detect and correct any billing inconsistencies promptly. Maintaining a professional and service-oriented approach is crucial. Strong organizational skills and the ability to manage priorities will help you handle various tasks effectively, promoting smooth workflows and stakeholder satisfaction. 

KEY ACCOUNTABILITIES: 

• Conduct detailed reviews of all service billing for generation or sales orders within FSL, verifying accuracy, completeness, and adherence to company policies and contractual terms.
• Identify and resolve billing discrepancies, including adjustments, corrections, and escalations as needed to ensure timely and accurate invoicing.
• Build cooperative relationships with internal teams and external partners by anticipating their requirements and providing proactive support.
• Exhibit understanding of company billing systems, processes, and services.
• Support the processing of billing-related claims or disputes, such as overcharges or undercharges.
• Assist in investigating specific billing scenarios presented to the team and recommend appropriate resolutions.
• Partner with the accounting team to supply necessary data for revenue recognition, including service contracts and related agreements.
• Handle inquiries related to: Billing variances, credit/rebill requests, price modifications, and service order processing. 

EDUCATION + EXPERIENCE + KEY TRAITS: 

• Bachelor’s degree preferred; equivalent experience in billing or finance will be considered. 
• Minimum of 2 years’ experience in billing, finance, or customer support. 
• Proficiency in Microsoft Office, especially Excel. 
• Experience with ERP systems such as NetSuite or Salesforce preferred. 
• Strong written and verbal communication skills. 
• Detail-oriented with strong analytical and problem-solving abilities. 

TYPICAL PERFORMANCE TARGETS: 

SERVICE DELIVERY: Consistent accuracy and timeliness in billing operations. 

COST TO SERVE: Efficient billing processes with continuous improvement. 

INNOVATION: Contributions to process enhancements and automation. 

LANGUAGE SKILLS: 

• Primary language: English. 
• Ability to read and interpret contracts, billing documentation, and correspondence. 
• Communicate effectively with internal teams and external clients. 

SUPERVISION: 

• This role does not include supervisory responsibilities. 

DECISION MAKING + REASONING: 

• Responsible for identifying and resolving billing issues independently. 
• Able to make decisions within scope of role and escalate when necessary. 

WORKING RELATIONSHIPS: 

• Sales Operations.
• Customer Service.
• Contract Administration.
• Accounting Team.